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Remote It Support Jobs in Decatur, GA (NOW HIRING)

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SENIOR IT ACCOUNT EXECUTIVE-SouthEast USA Who you are: You are ready to get to the "next level", earn more than you ever have in a challenging but rewarding environment and be a part of a growing

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L2 Cisco Network Support Engineer - Remote Contract Duration: 6-8 Weeks Schedule: 40 Hours per Week Location: Remote Work Auth: US Citizen or Green Card No Third Party Inquiries Please We are seeking

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Technology Advisory Senior Manager

Atlanta, GA ยท On-site +1

$152K - $251K/yr

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an

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Remote It Support information

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How much do remote it support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote it support in Decatur, GA is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.69 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Decatur, GA?

The most popular types of It Support jobs in Decatur, GA are:

What are popular job titles related to Remote It Support jobs in Decatur, GA?

For Remote It Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Decatur, GA look for?

The top searched job categories for Remote It Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote It Support jobs?

Cities near Decatur, GA with the most Remote It Support job openings:

Infographic showing various Remote It Support job openings in Decatur, GA as of August 2026, with employment types broken down into 11% As Needed, 67% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,908 per year, or $24.5 per hour.

Senior Manager, Information Technology

Iatinsurancegroup

Alpharetta, GA โ€ข On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago


Job description

IAT Insurance Group has an immediate opening for Senior Manager, Information Technology from our Milwaukee, Wisconsin; Kansas City, Missouri; Rolling Meadows, Illinois; Naperville, Illinois; Scottsdale, Arizona; Raleigh, North Carolina; Jersey City, New Jersey; Newark, New Jersey; Norristown Pennsylvania; Plano, Texas; Alpharetta, Georgia; Cheshire, Connecticut; or Sarasota, Florida location.

This leadership role is responsible for enabling a secure, resilient, and scalable infrastructure while driving disciplined execution of both business-led and infrastructure initiatives. The role requires a strong focus on how work is defined, prioritized, and delivered across the organization. This includes ensuring that infrastructure work is clearly scoped, aligned to business outcomes, and executed efficiently with minimal rework or operational friction.

This leader is also responsible for establishing strong financial management practices including forecasting, expense management, and financial analysis to ensure effective use of resources.

This position oversees infrastructure engineering and architecture teams, ensuring the successful delivery and operational handoff of essential infrastructure capabilities including cloud services, compute and storage platforms, backup and recovery, end user technologies, network services, unified communications, monitoring, disaster recovery, and cyber resiliency.

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities:

Infrastructure Strategy and Execution

  • Develop and support the infrastructure strategy and roadmap to ensure systems are highly available, scalable, and secure
  • Drive consistent and disciplined execution across both strategic initiatives and operational work
  • Ensure work is clearly defined, sequenced appropriately, and aligned to business priorities before execution begins

Operational Excellence and Delivery

  • Establish and monitor how infrastructure work flows across teams, identifying bottlenecks, inefficiencies, and areas of constraint
  • Drive continuous improvement in how work is delivered, reducing rework, delays, and operational overhead
  • Ensure effective transition of solutions into operations with clear ownership, monitoring, and support models

Technology Leadership and Innovation

  • Oversee evaluation, selection, and implementation of infrastructure technologies that scale effectively and support long term organizational needs
  • Guide adoption of new technologies with a focus on operational readiness, maintainability, and measurable business impact
  • Balance innovation with simplification, reducing unnecessary complexity across the environment

Security and Risk Management

  • Partner with security to ensure infrastructure architectures align to security policies and enterprise standards
  • Lead regular reviews to proactively identify and address risks across infrastructure platforms
  • Ensure security considerations are integrated into design and delivery, not added after deployment

Team and Organizational Leadership

  • Build and lead a high performing engineering organization with a strong focus on accountability, clarity, and continuous improvement
  • Develop leaders and teams who can operate across boundaries, collaborate effectively, and take ownership of outcomes
  • Drive organizational effectiveness by improving processes, decision making, and alignment across teams
  • Foster a culture that values simplicity, ownership, and delivering outcomes over activity

Financial and Resource Management

  • Drive financial planning, forecasting, and expense management for infrastructure services
  • Ensure effective allocation of resources across operational and strategic work
  • Drive cost awareness and accountability while enabling the organization to scale

Qualifications:

Must-Have:

  • Bachelor's degree in computer science, engineering, business, or a related field
  • Minimum 7 years of IT infrastructure or security operations leadership experience
  • Strong technical foundation across infrastructure engineering, architecture, or operations
  • Proven track record of delivering infrastructure initiatives from strategy through execution
  • Demonstrated ability to improve how work is planned, prioritized, and delivered across teams
  • Ability to identify bottlenecks, manage competing priorities, and drive outcomes in complex environments
  • Strong understanding of business risk and ability to make informed, risk-based decisions
  • Excellent communication skills with the ability to convey complex concepts to both technical and executive audiences
  • Experience working cross-functionally with engineering, security, and business partners
  • Experience with vendor and contract management
  • Broad understanding of modern infrastructure including cloud platforms, networking, end user computing, disaster recovery, and monitoring
  • Strong organizational leadership capabilities with a focus on building high performing, accountable teams
  • To qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Compensation:

Please note, that the annual gross salary range associated with this posting is $97,880- $ 213,030 Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.

To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits

ย 

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we're committed to driving and building an open and supportive culture for all. Our employees propel IAT forward - driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

  • 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
  • 7% 401(k) Company Match and additional Profit Sharing
  • Hybrid work environment
  • Numerous training and development opportunities to assist you in furthering your career
  • Healthcare and Wellness Programs
  • Opportunity to earn performance-based bonuses
  • College Loan Assistance Support Plan
  • Educational Assistance Program
  • Mentorship Program
  • Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.