Remote It Support Jobs in Decatur, GA (NOW HIRING)

Who We Are
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
We're hiring for a Senior Manager, Information Technology based in Atlanta, Georgia to lead and scale Pindrop's enterprise IT operations, infrastructure, GenAI platform management, automation capabilities, and employee technology experience.
What you'll do
As a core operational leader, you will be responsible for the following execution and impacts:

• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments.
• Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions.
• Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning.
• Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity.
• Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects.
• Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans.
• Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption.
• Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning.
• Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards.
• Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness.
• Manage enterprise GenAI tools, integrations, governance, and access controls across the organization.
• Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies.
• Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools.
• Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery.
• Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

Who you are

• You are a hands-on leader who can seamlessly move from high-level operational strategy to architecture to technical implementation.
• You are equipped with deep technical expertise combined with strong coordination, project management, and execution skills.
• You are highly comfortable operating with minimal supervision in small, dynamic, and high-ambiguity environments.
• You are guided by a strong ownership mindset and a history of making sound, risk-based decisions.
• You are able to influence across teams and successfully translate technical risk into clear business impact.

Your skill-set
Must-haves:

• 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment.
• Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms.
• Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages.
• Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale.
• Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.

Nice-to-haves:

• Direct experience administering or governing GenAI enterprise platforms and AI-enabled workflows.
• Practical experience with workflow automation tools such as Okta Workflows or similar systems platforms.
• Grounded understanding of ITIL practices, service management frameworks, and operational maturity models.

What's in it for you
In an era where synthetic media, fraud, and identity manipulation are accelerating, we ensure that every interaction involves the real human and the right human. Our work directly protects financial institutions, enterprises, and consumers from fraud, deception, and identity compromise. You will wake up every day knowing your work has real-world impact.
You will lead our enterprise GenAI platform management, defining how our organization safely adopts and maximizes tools like ChatGPT Enterprise and Microsoft Copilot. You will work alongside some of the best technical minds in security, AI, and voice intelligence. We are intense about excellence, but we are also a team that enjoys the journey. If you want to build something that matters-and be proud of the company you help shape-this is that opportunity.
What we offer
As a part of Pindrop, you'll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here's a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid "employee-only" plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It's our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after June 11, 2026.
#LI-Hybrid
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
US Base Pay Range
$155,000-$185,000 USD
Not sure if this is you?
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
AI - A Transformative Force
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Pindrop is an Equal Opportunity Employer
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.