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Remote It Support Technician Jobs in Reston, VA (NOW HIRING)

Sasaki Evolutionary Integration Services (SEIS), LLC

Be Seen First

IT Project Manager I - Remote

Chantilly, VA · Remote

$110K - $133K/yr

SEIS is seeking an IT Project Manager I to support a high-profile Fortune 50 Public Sector customer ... This is a full‐time, salaried, remote position with limited initial travel as required for ...

Maximus

IT Business Analyst

VA · On-site +1

This is a remote position that requires a Public Trust clearance. Maximus TCS (Technology and ... Support business development efforts by identifying new opportunities and contributing to proposal ...

E Logic

IT Project Manager

Washington, DC · Remote

$90K/yr

... IT Project Manager to join our team in supporting a high-profile federal program for the ... This position will be remote, however may be required to work on-site at CBO facilities without ...

Smithsonian Institution

IT Specialist

Washington, DC · On-site +1

$70K - $91K/yr

... customer support, audio/video, etc.); participate in identifying operational improvements ... information technology OR audio-video systems and applications in the museums, arts, and education ...

Smithsonian Institution

IT Specialist

Washington, DC · On-site +1

$70K - $91K/yr

... customer support, audio/video, etc.); participate in identifying operational improvements ... information technology OR audio-video systems and applications in the museums, arts, and education ...

System One

IT Developer

Merrifield, VA · Remote

Job Title: IT Developer Remote Type: Contract Responsibilities * Design, develop, configure, and ... Support production issue analysis, root cause investigation, and resolution. * Follow established ...

New

System One

Senior IT Analyst

Merrifield, VA · Remote

$88K - $117K/yr

Job Title: Senior IT Analyst Location: remote Pay Rate: open to W2 and established 1099's Position ... Support identity lifecycle, access management, and privileged access controls * Deliver strategic ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

IT Engineer - Windows and MacOS Contract to Hire Bid Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $40/hr. to $60/hr. commensurate with ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

IT Engineer - Windows and MacOS Contract to Hire Bid Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $40/hr. to $60/hr. commensurate with ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

IT Engineer - Windows and MacOS Contract to Hire Bid Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $40/hr. to $60/hr. commensurate with ...

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All JobsIt Support Technician JobsRemote It Support Technician JobsRemote It Support Technician Jobs in Reston, VA

Remote It Support Technician information

See Reston, VA salary details

$14

$26

$38

How much do remote it support technician jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote it support technician in Reston, VA is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $29.57 per hour, depending on experience, location, and employer.

What is a remote IT support technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What does a remote IT support technician do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a remote IT support technician?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by remote IT support technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

More about Remote It Support Technician jobs

What are popular job titles related to Remote It Support Technician jobs in Reston, VA?

For Remote It Support Technician jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote It Support Technician jobs in Reston, VA look for?

The top searched job categories for Remote It Support Technician jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote It Support Technician jobs?

Cities near Reston, VA with the most Remote It Support Technician job openings:

Remote It Support Technician jobs near you
Infographic showing various Remote It Support Technician job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,347 per year, or $26.1 per hour.

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Re-posted 29 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)  Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems. What You'll DoProvide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.Perform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).Answer ≥80% of transferred calls and chats within 60 seconds.Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.Install approved software using Government‑provided tools and processes. Required QualificationsHigh school diploma or equivalent; Associate's degree in IT preferred.Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsCompTIA A+, Network+, or Security+ certification.HDI Desktop Support Technician certification.Experience with AirWatch/Workspace ONE MDM.Experience with GlobalProtect VPN and Zscaler.Experience using the ServiceNow ITSM platform.Prior federal government or CBP Tier II support experience.ITIL Foundation certification. Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.