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Remote It Support Technician Trainee Jobs in Rio Rancho, NM

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... team supporting critical IT projects within the federal government, with a primary focus on the ...

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... team supporting critical IT projects within the federal government, with a primary focus on the ...

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... team supporting critical IT projects within the federal government, with a primary focus on the ...

Remote Insurance Agent

Albuquerque, NM · On-site +1

$99K - $128K/yr

... support to help you succeed. This is a remote, commission-based opportunity with access to warm ... Proven sales systems and technology * Part-time or full-time opportunity * Unlimited commission ...

Showing results 41-60

Remote It Support Technician Trainee information

See Rio Rancho, NM salary details

$24.9K

$35.7K

$54.1K

How much do remote it support technician trainee jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote it support technician trainee in Rio Rancho, NM is $35,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,200.00 and $39,500.00 per year, depending on experience, location, and employer.

What are some typical challenges remote IT support technician trainees face when starting out, and how can they overcome them?

Remote IT Support Technician Trainees often face challenges such as learning to troubleshoot issues without physical access to devices, adapting to a variety of remote support tools, and communicating clearly with users who may not be tech-savvy. To overcome these, it's important to develop strong problem-solving skills, become proficient in remote desktop and diagnostic tools, and practice clear, patient communication. Many trainees find that building a checklist for common issues and shadowing experienced technicians helps accelerate their learning and confidence.

What is a remote IT support technician trainee?

Remote IT Support Technician Trainees are entry-level professionals who assist organizations with technical support tasks from a remote location. They help users troubleshoot hardware and software issues, set up devices, and resolve connectivity problems, all while learning and gaining experience under supervision. Trainees typically handle basic support tickets, escalate complex problems to senior technicians, and may receive on-the-job training in IT systems, customer service, and remote troubleshooting tools. This role is ideal for those starting a career in IT, as it provides essential hands-on experience and foundational knowledge.

What is the difference between Remote It Support Technician Trainee vs Remote Help Desk Technician?

AspectRemote It Support Technician TraineeRemote Help Desk Technician
CertificationsEntry-level, often no certifications required or basic certificationsBasic certifications like CompTIA A+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedCustomer support, troubleshooting, more independent
Job ResponsibilitiesAssisting with basic tech issues, learning proceduresResolving common user issues, remote support tasks

The Remote It Support Technician Trainee is an entry-level role focused on training and skill development, often supervised. In contrast, the Remote Help Desk Technician handles customer issues more independently, requiring some prior knowledge or certifications. Both roles are essential in IT support, but the trainee position emphasizes learning and growth.

What are the key skills and qualifications needed to thrive as a remote IT support technician trainee?

To thrive as a Remote IT Support Technician Trainee, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this client-facing role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and supporting seamless IT operations from a distance.
What are popular job titles related to Remote It Support Technician Trainee jobs in Rio Rancho, NM? For Remote It Support Technician Trainee jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician Trainee jobs in Rio Rancho, NM look for? The top searched job categories for Remote It Support Technician Trainee jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote It Support Technician Trainee jobs? Cities near Rio Rancho, NM with the most Remote It Support Technician Trainee job openings:
Infographic showing various Remote It Support Technician Trainee job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,713 per year, or $17.2 per hour.

TRAINING TECHNICIAN

Air National Guard Units

Kirtland Air Force Base, NM • On-site, Remote

$75K - $98K/yr

Full-time

Posted 13 days ago


Air National Guard rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

11th of 49 rated military and defense


Job description

Summary
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
NEW MEXICO AIR NATIONAL GUARD
NATIONWIDE. All members of the New Mexico Air National Guard or current Active Duty/Reserve military members eligible and wiling to become members of the New Mexico Air National Guard
This National Guard position is for a TRAINING TECHNICIAN, Position Description Number D2125000 and is part of the NM 150th SOW Civil Engineer Squadron, National Guard.
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Duties
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This position is located at an Air National Guard (ANG) Wing, Mission Support Group, Force Support Squadron (FSS), Force Development Office. The primary purpose of this position is to serve as the Force Development Manager and office of primary responsibility (OPR) for unit training programs managed in support of the Wing and its geographically separated units (GSUs). The office provides technical guidance and assistance to commanders, managers, and supervisors at all levels regarding education and training programs in support of federal, state and local missions, ensuring programs are in place to manage upgrade, qualification, in-garrison, expeditionary training and other military training functions as well as to administer post high school technical education and college programs.
  • Program Management: Plans, directs, controls, and oversees all elements of the Education, Training and Distance Learning Programs. Ensures Unit Training Managers (UTMs) and Additional Duty Training Managers (ADTMs) are qualified in, and knowledgeable of their responsibilities. Incumbent supports unit-training programs contributing to mission capability, and administers military training programs for all units serviced by the Force Support Squadron (FSS). Manages programs involving on-the job training (OJT), formal school training, Air Force Institute Advanced Distributed Learning (AFIADL) training, Professional Military Education (PME), and ancillary training. Job categories and areas for which training is administered involve a wide variety of technical, professional, clerical and wage occupations representative of a complex military organization. Plans, compiles and forecasts requirements for formal school training for out years based on retirements and other attrition projections, conversion of weapons systems, etc. Monitors and reviews all applications for training to ensure proper documentation and justification are provided, and applicants meet prerequisites. Determines training priorities and requirements in accordance with Air Force and NGB directives. Develops statistical trend analysis on the status of training for the organizations serviced. Provides information to commanders and coordinate actions. Manage all officer and enlisted classification actions. Reviews the initial classification for newly accessed personnel.
  • Advisory Services: Provides Education and Training advisory services to commanders and staff on all education and training programs. Advises commanders, unit personnel, and training activities on ways to improve their OJT program. Recommends cost-effective processes to meet specialty qualifications, skill level upgrade requirements, and PME applications. Explains goals and objectives; provide instructional methods, and determines training requirements. Analyzes training data for trends, advises the installation commander, and coordinates corrective action.
  • Program Analysis, Monitoring, and Reporting: Monitors OJT programs for assigned units. Establishes local policies and procedures to provide a uniform and effective internal OJT program. Trains unit training managers (UTMs) and additional duty training managers (ADTMs) to familiarize them with concepts, scope, objectives, and procedures pertinent to OJT, and with regard to the responsibilities of commanders, supervisors, trainers, certifiers, and trainees in the organizations supported. Reviews personnel records and reports to determine training status of assigned personnel. Ensures personnel are entered into the appropriate training status, and adequate training materials such as career development courses, are ordered.
  • Classification: Confers with management and other key operating personnel to discuss training needs, problems and goals. Establishes training objectives through analysis of training reports, unit input, course feedback, and USAF, ANG, and gaining command directives. Manages personnel Air Force Specialty Code (AFSC) classification and oversees the utilization of assigned personnel. Monitors the classification system to ensure all personnel identified for upgrade meet the mandatory requirements for award of the AFSC.
  • Staff Assistance: Inspects activities pertaining to Base Education and Training for compliance with policies and instructions on a periodic basis. Reviews programs to evaluate adherence to management procedures. Discusses findings and initiates action to correct deficiencies and maintain follow-up to ensure corrective action is taken. Resolve technical problems. Conducts staff visits and trains personnel within the unit for all education and training programs for which they are responsible.
  • Performs other duties as assigned.

Requirements
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Conditions of employment
  • NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
  • This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
  • Selectee will be required to wear the military uniform.
  • Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
  • Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • May be required to successfully complete a trial period.
  • Participation in direct deposit is mandatory.
  • Must be able to obtain and maintain the appropriate security clearance of the position.
  • This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
  • Please see "Additional Information" section regarding NGB's Probationary/ Trial Period.

Qualifications
Military Grades: Enlisted (E-6 and below)
SPECIALIZED EXPERIENCE: Must have at least 12 months experience equivalent to the GS-09. Experiences that demonstrated the particular knowledge, skills, and abilities (Competencies/KSAs) to successfully perform the duties of the position. Knowledge of Army or Air Force vision, values, organization, policy, and mission is mandatory. Knowledge in training centers, training programs, schools, and units for these systems. Have experiences in conducting and developing education and training programs. Also, experienced in conducting, supervising, or developing education or training programs. Knowledge in the Army or Air Force education and training policy requirements. Experienced in managing programs to include developmental education, voluntary education, advanced academic education, promotion testing, and libraries. Knowledge is mandatory of audio-visual presentations, educational tests and measurements, and instructing techniques. Knowledge is mandatory of Army or Air Force education and training programs in regard to their principles, policies, and procedures. Experienced in performing interviews and counseling techniques; training techniques and instruction methods; task analysis procedures, learning processes, curriculum development, training evaluations, and education and training systems and products. Must have effective writing skills; editing practices; instructional media applications, training reports, program and curriculum validation, and training implementation procedures.
Education
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).
PROBATIONARY PERIOD: As a condition of employment for accepting this position, you will be required to serve a 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:- your performance and conduct;- the needs and interests of the agency;- whether your continued employment would advance organizational goals of the agency or the Government; and- whether your continued employment would advance the efficiency of the Federal service.Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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