International Operations Specialist
Remote Role opportunity-To accommodate Central Time Zone.
Compensation- $44,000.00-$50,000.00
Job Summary
The International Operations Specialist handles administrating and executing the operational direction of our department. The person in this position is responsible for the day-to-day operations including managing customer shipment orders, dispatching, routing shipments in an efficient and cost-effective manner to ensure compliance with customer service requirements, communicating shipment details to all parties having interest in the shipment and monitoring shipment status from pickup through to final delivery. The International Operations Specialist is responsible for providing rate quotes as requested and for applying revenue to all shipment orders and ensuring vendor costs are properly accrued to eliminate rating discrepancies.
The person in this position must be able to manage multiple tasks simultaneously and prioritize job responsibilities to ensure critical deadlines are not compromised, must find and resolve issues and maintain positive employee and customer relations.
Core Responsibilities
· Maintain current knowledge of vendor resources and their service capabilities.
· Apply routing directions for customer shipments to ensure service commitments are kept.
· Find and evaluate special shipment needs and make routing decisions to accommodate specific nuances.
· Organize and keep customer rates and vendor tariffs.
· Monitor in-transit shipments and communicate progress to all concerned parties.
· Communicate with customers and vendors to improve and evaluate services.
Additional Education and Certifications
· Competent familiarity with the 2020 Incoterms
· Competent familiarity with international shipping documents and terms
· Willingness to complete dangerous goods certification
Company Description
Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients.
At TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.