Remote International Call Center Agent Jobs in Springfield, MA

Date Posted:

2026-07-21

Country:

United States of America

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.

Join us and help shape the future of aerospace and defense.

The Pratt & Whitney Digital Technology team has an exciting remote opportunity available for a Technical Systems Analyst supporting the Digital Manufacturing Execution Systems (MES) tower.

What You Will Do:

This individual will be involved in the delivery of designing, developing, enhancing, and implementing software solutions within Pratt & Whitney’s Center of Excellence (COE) for enterprise MES, as well as integrations with other enterprise products for our internal Operations customers.

This role will support the troubleshooting of problems related to software applications, resolving systems integration and compatibility issues, and managing within the software development lifecycle.

Career growth opportunities include access and exposure to technical and functional experts, business operations, and to executives and upper management.

This position offers an opportunity to network with technical professionals and to build relationships within the organization being on the front lines of developing technology.

The Digital MES team at Pratt and Whitney is looking for a highly motivated, self-starter who will be excited in delivering digital solutions within our MES & Manufacturing Operations Management enterprise platform as it relates to supporting our facilities worldwide.

Specific focus includes process planning and manufacturing execution, as well as integration to Pratt and Whitney’s SAP ERP and other enterprise solutions. Current strategic activities include supporting the existing Manufacturing, Assembly, and Maintenance Repair & Overhaul (MRO) business, with eventual transition to supporting the roadmap for MES deploying next-gen solutions across the value streams, new site implementations, and integrating with new technologies for IIOT and Industry 4.0.

Key Responsibilities Include:

- Bridging gaps between business processes and MES functionality & capabilities.

- Translating customer requirements into a solution design.

- Technical problem solving.

- Technical specification authoring.

- Engaging with DevOps solution management.

- Task Management with a strong follow-up discipline.

- Meeting all budget, deliverable, and schedule targets.

- Production and end user support for MES solutions.

- Supporting integration with other enterprise solutions.

- Working with internal customers and external suppliers, business partners, to architect and build system solutions for using the latest technologies to satisfy requirements.

- Managing suppliers and partners to schedule and status resources required for solution development and implementation.

- Work on multiple projects simultaneously with regular reporting in a gated process.

- Author and/or provide input to system functional requirements, technical design documentation and test plans.

- Work with business teams to plan and implement projects/enhancements.

 
- Ensuring compliance with RTX / PW policies & procedures.

The position is based remotely and up to 10% domestic/international travel may be required. Due to customer locations in different time zones, customer meetings can occur outside normal business work hours.

 

Qualifications You Must Have:

- Bachelor’s degree in Computer Science, MIS, Business, Engineering, or related degree and 5+ years of experience in Computer Science, MIS, Business, Engineering, or related field; OR an Advanced Degree in Computer Science, MIS, Business, Engineering, or related degree and 3+ years of experience in Computer Science, MIS, Business, Engineering, or related field.

- Technical skills of understanding/interpreting JAVA programming language.

- Technical skills of SQL products.

- Technical skills of GIThub and JIRA DevOps management.

- Technical skills around data analytics and system integration.

- Excellent communication skills with both technical and non-technical audiences.

- U.S. Citizenship is required (required due to Government contractual requirements).

Qualifications We Prefer:

- 3+ years of experience with MES disciplines including, but not limited to, process planning and execution.

- Knowledge of other manufacturing solutions.

- Ability to translate business requirements to functional specifications.

- Ability to explain technical concepts to non-technical people, explain functional requirements to technical developers.

- Quick learner of existing system capabilities and structure.

- Prior experience in software development (JAVA, SQL, etc…) although development is not a primary responsibility.

- Detail oriented, analytical and able to trace problems.

- Strong communication skills.

- Team player with strong follow up skills and ability to craft positive relationships.

- Excellent judgment and professional business maturity.

- Strong working knowledge Microsoft Office.

- Self-starter with the ability to spot potential for process improvement.
 

Learn More & Apply Now:

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

* This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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