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Remote Insurance Follow Up Jobs in Wisconsin (NOW HIRING)

DocGo

Medical Billing and Coding Associate

Kenosha, WI · Remote

$23.50 - $28.50/hr

... population health, remote patient monitoring, and ambulance services. DocGo disrupts the ... and follow up on unpaid claims * Process appeals on aged insurance claims/denials * Ability to ...

Corvel

Care Advocate Nurse

Madison, WI · Remote

$61K - $98K/yr

This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Initiates and receives telephonic ... Assesses appropriate medical follow-up and makes necessary recommendations to the claim team ...

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Remote Insurance Follow Up information

What are common challenges faced in a Remote Insurance Follow Up role, and how can they be managed?

A common challenge in a Remote Insurance Follow Up role is navigating different insurance company processes and resolving claim denials efficiently. Communication barriers can arise when working remotely, making it crucial to be proactive in following up on claims and keeping accurate records. Staying organized, using comprehensive tracking systems, and maintaining clear communication with both insurance companies and internal billing teams help overcome these challenges. Additionally, regular training on policy updates and leveraging collaboration tools can enhance productivity and ensure claims are processed in a timely manner.

What are the key skills and qualifications needed to thrive as a Remote Insurance Follow Up Specialist, and why are they important?

To thrive as a Remote Insurance Follow Up Specialist, you need a solid understanding of medical billing, insurance processes, and claims resolution, often supported by experience in healthcare administration or a related certification. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Strong attention to detail, effective communication, and problem-solving skills are essential soft skills for success in this role. These skills ensure accurate claim processing, timely reimbursement, and positive interactions with both payers and patients.

What is a Remote Insurance Follow Up specialist?

A Remote Insurance Follow Up specialist is a professional who works, often from home, to ensure that healthcare providers receive proper payment from insurance companies. They review outstanding claims, contact insurance companies to resolve issues, and update billing records accordingly. Their role is crucial in identifying and addressing claim denials or delays, helping improve the financial health of medical practices or hospitals. Strong communication, attention to detail, and knowledge of medical billing are essential for this position.

What is the difference between Remote Insurance Follow Up vs Remote Claims Processor?

AspectRemote Insurance Follow UpRemote Claims Processor
Required CredentialsInsurance knowledge, customer service skillsInsurance policies, claims processing certifications
Work EnvironmentHome-based, customer communicationHome-based, data entry and review
Employer & Industry UsageInsurance companies, agenciesInsurance carriers, third-party administrators
Common Search & Comparison IntentFollow-up tasks, customer communicationClaims handling, processing procedures

Remote Insurance Follow Up primarily involves communicating with clients to follow up on insurance matters, while Remote Claims Processor focuses on reviewing and processing insurance claims. Both roles require insurance knowledge but differ in daily tasks and responsibilities within the insurance industry.

What are popular job titles related to Remote Insurance Follow Up jobs in Wisconsin? For Remote Insurance Follow Up jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Follow Up jobs in Wisconsin look for? The top searched job categories for Remote Insurance Follow Up jobs in Wisconsin are:
Remote Insurance Follow Up jobs near you
Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

206th of 210 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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