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Remote Insurance Call Center Jobs in Renton, WA (NOW HIRING)

Dubin Law Group

Legal Intake Specialist

Seattle, WA · Remote

$22 - $25/hr

Medical scheduling, admissions, collections, or call center experience What Success Looks Like ... Life Insurance About Dubin Law Group: Dubin Law Group is a growing personal injury law firm ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Renton, WA

Remote Insurance Call Center information

See Renton, WA salary details

$11

$19

$28

How much do remote insurance call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote insurance call center in Renton, WA is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.35 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are popular job titles related to Remote Insurance Call Center jobs in Renton, WA?

For Remote Insurance Call Center jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Renton, WA look for?

The top searched job categories for Remote Insurance Call Center jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Insurance Call Center jobs?

Cities near Renton, WA with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you

988 Clinical Supervisor - Grave Yard Shift

Crisis Connections

Seattle, WA • On-site, Remote

$86K - $94K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

988 Clinical Supervisor - Crisis
Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Full-Time Grave Yard Only
Salary Range: $86,000-$94,000
Lead with Purpose. Support Lives in Crisis.
Every call can change a life. As a 988 Clinical Supervisor, you'll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.
At Crisis Connections, you'll help shape the quality of crisis care delivered across King County and Washington State-ensuring that every caller receives timely, thoughtful, and effective support.
Why This Role Matters
  • You'll directly influence the quality of suicide prevention and crisis response services.
  • You'll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
  • You'll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
  • You'll collaborate with clinical leaders and community partners across the state.
What You'll Do
  • Supervise, coach, and support crisis line staff and volunteers
  • Provide clinical guidance and mentorship during real-time crisis situations
  • Support daily operations in a 24/7 crisis contact center
  • Train staff on best practices, policies, and crisis intervention techniques
  • Monitor call and performance trends to ensure quality and consistency
  • Partner with internal leaders and external behavioral health providers
  • Serve as a trusted clinical resource for staff at all experience levels

Requirements
What You Bring
  • Master's degree in Counseling, Social Work, Psychology, or a related field
  • Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
  • Licensure (or associate licensure) in counseling or social work
  • Experience supporting individuals in crisis
  • Strong communication, documentation, and computer skills
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred
  • Experience with crisis lines, helplines, or phone-based assessments
  • Training or facilitation experience
  • Background in call center or multidisciplinary environments

Why You'll Love Working at Crisis Connections
  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off and paid holidays
  • Retirement and transit benefits
  • Ongoing training and professional development
  • A mission-driven, inclusive workplace committed to equity and belonging
Ready to Make an Impact?
If you're energized by meaningful leadership, clinical excellence, and supporting both staff and community members during critical moments, we encourage you to apply.
Apply today and help strengthen the future of crisis care.

Apply