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Remote Insurance Call Center Jobs in Reno, NV (NOW HIRING)

Five Star Solutions

Outbound Enrollment Agent

Reno, NV · Remote

$16/hr

Previous outbound calling, call center, customer service, sales, or enrollment experience preferred ... Ability to work independently in a remote environment. * Reliable attendance and a strong ...

Five Star Solutions

Outbound Enrollment Agent

Reno, NV · Remote

$16/hr

Previous outbound calling, call center, customer service, sales, or enrollment experience preferred ... Ability to work independently in a remote environment. * Reliable attendance and a strong ...

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Remote Insurance Call Center information

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How much do remote insurance call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote insurance call center in Reno, NV is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Reno, NV?

The most popular types of Insurance Call Center jobs in Reno, NV are:

What are popular job titles related to Remote Insurance Call Center jobs in Reno, NV?

For Remote Insurance Call Center jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Reno, NV look for?

The top searched job categories for Remote Insurance Call Center jobs in Reno, NV are:

What cities near Reno, NV are hiring for Remote Insurance Call Center jobs?

Cities near Reno, NV with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Reno, NV as of September 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 6% In-person, and 94% Remote job distribution, with an average salary of $35,705 per year, or $17.2 per hour.

Outbound Enrollment Agent

Reno, NV • Remote

Five Star Solutions
See more jobs at Five Star Solutionsexternal

$16/hr

Full-time

Posted 9 days ago

Job description

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

Responsibilities
  • Make outbound calls to eligible health-plan members using an automated dialing system.
  • Follow established scripts and enrollment procedures accurately.
  • Engage members in professional, friendly, and conversational discussions.
  • Explain program benefits and enrollment opportunities clearly.
  • Address common questions and objections while keeping the conversation focused on enrollment.
  • Navigate Salesforce CRM and other required systems while speaking with members.
  • Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
  • Document call outcomes and enrollment activity accurately.
  • Meet established quality, productivity, and enrollment goals.
  • Protect member information and follow all required privacy and compliance procedures.
Qualifications
  • Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
  • Strong verbal communication and active listening skills.
  • Comfortable following a structured script while maintaining a natural conversation.
  • Ability to confidently handle questions, hesitation, and objections.
  • Professional, patient, and empathetic communication style.
  • Comfortable working with CRM systems and multiple computer applications.
  • Strong attention to detail and accurate documentation skills.
  • Ability to work independently in a remote environment.
  • Reliable attendance and a strong commitment to meeting performance expectations.
$16 - $16 an hour
Pay $16/hr with $1 differential for nights and weekends + incentives 
Hours: Monday-Friday between 8:30 AM-7:00 PM Mountain Time with 1 Saturday per month
Paid Training - typically 1 week in length from 7:00am-4:00pm Mon-Fri (MST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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