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Remote Insurance Call Center Jobs in Wisconsin (NOW HIRING)

TEKsystems

Call Center / Chat Agent (REMOTE)

Madison, WI · Remote

$19 - $19.50/hr

... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ... remote position. Application Deadline This position is anticipated to close on Aug 27, 2026. About ...

New

ChenMed

$54K - $77K/yr

Identifies quality standards for the call center and develops processes meant to evaluate training ... Remote

New

TransPerfect

... Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and ... This is a structured, call center-style role that goes beyond casual or conversational bilingualism.

TransPerfect

... Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and ... This is a structured, call center-style role that goes beyond casual or conversational bilingualism.

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Wisconsin

Remote Insurance Call Center information

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Wisconsin?

The most popular types of Insurance Call Center jobs in Wisconsin are:

What are popular job titles related to Remote Insurance Call Center jobs in Wisconsin?

For Remote Insurance Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Wisconsin look for?

The top searched job categories for Remote Insurance Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Insurance Call Center jobs?

Cities in Wisconsin with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 18% In-person, and 82% Remote job distribution.

WISCONSIN only - Work at Home Call Center Representative

InfoCision

Madison, WI • Remote

$9/hr

Full-time, Other

Re-posted 10 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $9.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

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Hours and flexibility

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