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Remote Insurance Call Center Jobs in Wisconsin (NOW HIRING)

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Health, dental & vision insurance * 401K match And much more! RESPONSIBILITIES: * Review customer ...

Pkaza

Scheduler Data Center Owners Rep

Milwaukee, WI · Remote

  • Medical

  • Retirement

Lead and mentor a team of remote consultants, supporting their development and optimizing workload ... Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan ...

Ourhrconnect

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ... Life Insurance * Paid Time Off (PTO) * On-site cafeterias and fitness centers in major locations

Ourhrconnect

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ... Life Insurance * Paid Time Off (PTO) * On-site cafeterias and fitness centers in major locations

Ourhrconnect

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ... Life Insurance * Paid Time Off (PTO) * On-site cafeterias and fitness centers in major locations

Ourhrconnect

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ... Life Insurance * Paid Time Off (PTO) * On-site cafeterias and fitness centers in major locations

Ourhrconnect

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ... Life Insurance * Paid Time Off (PTO) * On-site cafeterias and fitness centers in major locations

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Wisconsin

Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Wisconsin? The most popular types of Insurance Call Center jobs in Wisconsin are:
What are popular job titles related to Remote Insurance Call Center jobs in Wisconsin? For Remote Insurance Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Wisconsin look for? The top searched job categories for Remote Insurance Call Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Insurance Call Center jobs? Cities in Wisconsin with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 18% In-person, and 82% Remote job distribution.

Contracts Manager

EDCi

Appleton, WI • On-site, Remote

$86K - $116K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

⬅ Back to Career Opportunities
Contracts Manager
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team. Under the supervision of the Chief Operating Officer, this position is responsible for drafting, reviewing and negotiating business contracts, while identifying and mitigating risks. The position requires collaboration with internal teams and external counsel, maintaining contract templates, and ensuring compliance with legal standards.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match
And much more!
RESPONSIBILITIES:
  • Review customer redlines to EDCi standard customer contracts including standard business contracts, HIPAA-related contracts, subcontractor and vendor/partner contracts
  • Complete comprehensive reviews of contracts and terms/conditions to identify, mitigate, and eliminate unusual risks, liabilities, and remedies in accordance with polices and sound business judgment
  • Collaborate with external counsel and senior leaders, negotiate redlines with customers, and lead/drive legal collaboration efforts
  • Provide interpretation of contract terms and conditions to management and other business leads
  • Act as a focal point for internal and external communications on contract matters
  • Participate in the sales process by providing expert guidance and knowledge on the contracting process
  • Lead, potentially with outside legal parties, customer conference calls reviewing proposed redlines and negotiate agreed upon contract language
  • Collaborate with/escalate to COO atypical contract language or contract requests
  • Maintain and regularly update EDCi contract templates and business processes given business needs and regulation changes
  • Collaborate with internal stakeholders, sales, professional services, finance, information technology and security teams to ensure contract terms align with business objectives
  • Identify potential risks in contracts and provide strategic recommendations to mitigate exposure
  • Maintain contract tracking tools and contract repository and track key contract deadlines and obligations
  • Participate in health care contract requirements including attestations, audit processes, and BAA tracking
  • Ensure all contracts comply with company policies, industry regulations, and legal standards with the assistance of counsel
  • Ensure all customers and vendors have contracts that represent EDCi's business needs
  • Review legal expenses, classify by internal departments, and submit for payment
  • Stay up to date with changes in contract law, industry regulations, and compliance requirements relevant to EDCi's business

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
  • Bachelor's degree in Business, Legal Studies or a related field required
  • Minimum 5+ years of experience in contract management, legal review or a related role, preferably in technology
  • Demonstrated knowledge of contractual legal issues, provisions and applications, including a basic understanding of related insurance matters
  • Strong contract development and negotiation skills, including the development and implementation of risk mitigation standards and measures
  • Preferred background in healthcare, legal, technology, or security industries
  • Ensure timely turnaround of redlines to speed contracts process
  • Strong knowledge of contract law, negotiation principles, and risk management
  • Strong attention to detail, analytical skills, ability to multi-task and prioritize according to importance and react well under pressure
  • Ability to demonstrate exceptional customer service skills
  • Process-improvement oriented and willing to take initiative
  • Excellent written and oral communication techniques, including presentational skills
  • Ability to establish and maintain effective working relationships
  • Ability to work independently as well as collaborate with managers, vendors, and customers
  • Strong critical thinking skills

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