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Remote Insurance Call Center Jobs in Tennessee (NOW HIRING)

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Remote Customer Service Representative

Smyrna, TN · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Tennessee? The most popular types of Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Remote Insurance Call Center jobs in Tennessee? For Remote Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Tennessee look for? The top searched job categories for Remote Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Insurance Call Center jobs? Cities in Tennessee with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Tennessee as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.

REMOTE- National Sales Executive Outbound Services

Cerida Investment Corp

Nashville, TN • On-site, Remote

$36K - $45K/yr

Full-time

Re-posted 18 days ago

Job description


Job Type: Full Time
Hours: Days M-F after hours as needed
Salary: $36,000-45,000 Yearly DOE + Commission


About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
We are looking for a Sales Specialist to join our dynamic call center services company. You’ll play a pivotal role in driving business growth, cultivating strong customer relationships, and delivering top-tier service. If you’re ready to make an impact, we’d love to meet you.

What You’ll Do:


Engage with potential clients over the phone, understanding their needs and offering tailored solutions that showcase our industry-leading call center services.
Build and maintain relationships with both new and existing clients, providing outstanding customer care and support.
Meet and exceed sales goals through strategic prospecting, follow-ups, and closing deals.
Collaborate with the sales team and management to implement innovative sales strategies and improve service offerings.
Handle company-generated leads, follow marketing initiatives. and place cold calls with equal enthusiasm
Maintain accurate records in our CRM and ensure follow-up on every opportunity.
Maintain a strong LinkedIn presence


What We’re Looking For:

Proven Sales Experience: 2+ years of experience in sales, with a track record of success (preferably in call center, B2B, or service-based industries).
Excellent Communication Skills: Clear, confident, and professional over the phone and in writing. Must have a strong command of grammar.
Customer-Centric Mindset: You understand the importance of relationships and delivering value to clients. You speak and think in terms of our clients’ ROI/Benchmarks. You identify which KPIs are of importance to clients in what situations. Know how to speak to buyers about what is important to them.
Goal-Oriented: You’re driven by targets and enjoy the challenge of achieving and exceeding sales quotas.
Problem Solver: You can think on your feet and tailor solutions to meet customer needs.
Team Player: You thrive in a collaborative, fast-paced work environment and enjoy sharing insights with others to improve overall success.
Tech-Savvy: Comfortable using CRM software, Microsoft Office, and other digital tools to manage sales activities and communication.


Why Work With Us?


Competitive Compensation: Earn a solid base salary with the potential for commissions.
Career Growth: We are invested in your success and offer opportunities for professional development and advancement.
Supportive Team: Work alongside a passionate, motivated team dedicated to helping you succeed.
Flexibility: Enjoy a flexible work schedule or remote options (depending on location).
Great Benefits: Health, dental, vision insurance, retirement plans, and more.
Ready to take your sales career to the next level? If you have the drive, passion, and skills we’re looking for, we want to hear from you! Apply today to become part of a forward-thinking, customer-focused company that’s reshaping the call center industry.