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Remote Insurance Call Center Jobs in Tennessee (NOW HIRING)

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Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Tennessee? The most popular types of Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Remote Insurance Call Center jobs in Tennessee? For Remote Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Tennessee look for? The top searched job categories for Remote Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Insurance Call Center jobs? Cities in Tennessee with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Health Insurance Agent - Remote

Health Insurance Agent - Remote

Kelly Services

Nashville, TN • Remote

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Are you passionate about delivering best-in-class customer service? Do you thrive in a fast-paced environment and have a knack for helping others? Join our Medicare team as a Customer Service Senior Representative and make a real difference in the lives of our customers!
SNAPSHOT:

  • Rate of pay: $26.00 per hour
  • Contract assignment through the end of 2026
  • 100% remote- But cannot reside in NY,CA, HI or AK.
  • No time off from October 1- December 31, 2026.
  • Must have active Health Insurance License
  • Must be able to work any 8-hour shift from 8:00am to 8:00pm any day of the week.
  • Weekends, OT, and some holidays are required

What You'll Do:
  • Handle inbound calls from current Medicare customers seeking support with plan changes, benefit explanations, or department referrals.
  • Make proactive outbound calls to educate customers about plan options.
  • Stay up-to-date and knowledgeable on all Medicare products, processes, and procedures.
  • Maintain a positive attitude and professional demeanor in every interaction.
  • Participate in meetings and required trainings to keep your skills sharp.
  • Maintain an active license and appointment in all relevant Medicare markets.
  • Work flexible hours, including weekends, holidays, and rotating shifts.
  • Utilize multiple computer systems simultaneously to deliver accurate, helpful service.
What We're Looking For:
  • Experience in a high-volume call center environment.
  • Ability to work independently while remaining an engaged team player.
  • Excellent communication (verbal and written), listening, and interpersonal skills.
  • Strong tech skills, including Microsoft Office Suite (Outlook, Excel, Word, Teams) and proficiency using laptops, cameras, and desk phones.
  • Accurate data entry skills and high attention to detail.
  • Ability to organize, prioritize, multi-task, and manage your time effectively.
  • Flexibility and adaptability to thrive in a dynamic, changing environment.
  • Dedication to providing exceptional customer service, especially when selling or servicing Medicare products.
  • Must be comfortable working evenings, weekends, and holidays and adhering to a scheduled phone shift. Standard shifts are between 8:00am and 8:00pm across all U.S. time zones (may be subject to change).
  • Understanding of Medicare products (Medicare Advantage, Medicare Supplement, Part D, Ancillary) is required.
  • Must hold a current Health Insurance License in your residential state.
  • High-speed internet access meeting these minimums: Download speed of at least 1.5 Mbps (25 Mbps preferred), upload speed of at least 0.5 Mbps (15 Mbps preferred), and max ping of 100 ms (40 ms preferred). Internet performance testing will be required.
Education & Experience:
  • High School Diploma or GED required.
  • At least 1-2 years of sales/service experience.
  • Minimum of two years of telephonic experience.
  • Active Health Insurance License required.
Preferred:
  • Bachelor’s degree.
  • Call center experience.
  • Experience with, or knowledge of, Medicare Advantage/Medicare Supplement products and/or the healthcare insurance industry.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.