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Remote Insurance Call Center Jobs in Ohio (NOW HIRING)

IQVIA

Work from Home

Cleveland, OH · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

IQVIA

Work from Home

Cincinnati, OH · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

Symmetry

Remote Insurance Sales Agent

Columbus, OH · Remote

Remote Insurance Sales Agent Must be authorized to work in the US, no work visas offered at this ... WE DO NOT COLD CALL. Job Details: We offer new and exciting industry-leading products. Products ...

Symmetry

Remote Insurance Sales Agent

Columbus, OH · On-site +1

Remote Insurance Sales Agent Must be authorized to work in the US, no work visas offered at this ... WE DO NOT COLD CALL. Job Details: We offer new and exciting industry-leading products. Products ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Ohio

Remote Insurance Call Center information

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Ohio?

The most popular types of Insurance Call Center jobs in Ohio are:

What are popular job titles related to Remote Insurance Call Center jobs in Ohio?

For Remote Insurance Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Ohio look for?

The top searched job categories for Remote Insurance Call Center jobs in Ohio are:

What cities in Ohio are hiring for Remote Insurance Call Center jobs?

Cities in Ohio with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 1% Temporary, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Collections Call Center Representative

KeyBridge Medical Revenue Care

Lima, OH • On-site, Remote

$15.50 - $19.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

Patient Care Representative - BDR Team 

Hybrid/Remote


Patient Care Representative - BDR Team Hybrid/Remote 

Join a Best Places to Work Winner - 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our BDR team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we're committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an BDR Patient Care Representative, you'll guide patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection. 
 

What You'll Do

  • Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.  
  • Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.  
  • Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.  
  • Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

  What We're Looking For: 

  • Strong written and verbal communication skills, with excellent active listening  
  • Ability to multitask and work efficiently across our internal system
  • Proficiency with Microsoft Office (Outlook, Teams)  
  • Positive, professional attitude with a drive to succeed  
  • Ability to understand and follow written, oral, and visual instructions  
  • Prior remote-work experience  
  • Ability to pass ACA certification tests when eligible  
  • Spanish-speaking skills a plus

Apply