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Remote Insurance Call Center Jobs in Ashtabula, OH

Remote Insurance Call Center information

See Ashtabula, OH salary details

$9

$15

$22

How much do remote insurance call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote insurance call center in Ashtabula, OH is $15.69, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.31 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What cities near Ashtabula, OH are hiring for Remote Insurance Call Center jobs?

Cities near Ashtabula, OH with the most Remote Insurance Call Center job openings:

Licensed Mental Health Therapist - Remote Substance Abuse Specialist

Company Confidential

Springboro, PA • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 19 days ago


Job description

Position Overview

Gotham Enterprises Ltd is seeking a dedicated and licensed Mental Health Clinician, specifically holding credentials as an LCSW, LPC, or LMFT, to join our team in a full-time capacity. This remote role focuses on providing crucial support and therapeutic interventions to individuals battling substance abuse disorders. As part of our innovative telehealth program, you will contribute to meaningful recovery journeys for clients while enjoying the flexibility of a remote work environment.

About the Organization

At Gotham Enterprises Ltd, we pride ourselves on being at the forefront of substance abuse treatment. Our center is not just a treatment facility; it is a community of compassionate professionals committed to helping individuals reclaim their lives. Our multidisciplinary team collaborates to blend psychological support with practical strategies, ensuring clients can achieve long-lasting recovery and a healthier lifestyle.

Work Environment

This telehealth position offers the unique advantage of working from the comfort of your home while still engaging closely with clients and team members through advanced digital platforms. Our environment fosters collaboration and support, enabling seamless communication among clinicians, case managers, and psychiatric staff. We value a safe, trusting atmosphere where both clients and clinicians can thrive.

Key Responsibilities

As a Mental Health Clinician, your responsibilities include:

  • Conducting comprehensive assessments and screenings to evaluate clients’ substance abuse issues and overall mental health.
  • Developing tailored treatment plans that address both addiction and any co-occurring mental health conditions.
  • Facilitating engaging individual and group therapy sessions that utilize evidence-based therapeutic approaches, including cognitive-behavioral therapy and motivational interviewing.
  • Collaborating with fellow team members to ensure a harmonious and integrated treatment plan for each client.
  • Providing education and support to clients' families, enhancing their involvement in the recovery process and reinforcing therapeutic gains.
  • Maintaining accurate and confidential client records in adherence to all regulatory guidelines.
Patient Population / Client Focus

You will work primarily with individuals struggling with substance use disorders, many of whom may also face co-occurring mental health challenges such as anxiety or depression. Our clients range in age and background, reflecting the diverse community we serve in Springboro, Pennsylvania. Each interaction is an opportunity to empower them towards achieving recovery and a better quality of life.

Qualifications

To thrive in this role, candidates must possess:

  • A valid professional license as an LCSW, LPC, or LMFT.
  • A Master's or Doctoral degree in Counseling, Social Work, Psychology, or a related field.
  • Extensive knowledge of mental health and addiction treatment protocols, especially evidence-based practices.
  • Proficient therapeutic skills and an inherent ability to encourage and motivate clients towards change.
  • Exceptional communication skills, with a focus on collaborative care.
Preferred Experience

While specialized training in addiction counseling is required, preference will be given to those with:

  • At least two years of experience in a substance abuse treatment setting.
  • Experience in telehealth or remote counseling methodologies.
  • Familiarity with electronic health records (EHR) systems and virtual therapeutic tools.
Compensation and Benefits

The position offers a competitive salary ranging from USD 80,000 to 100,000 annually, commensurate with experience and credentials. In addition to the attractive base salary, our comprehensive benefits package includes:

  • Health insurance coverage for you and your family.
  • A retirement plan with employer matching.
  • Generous paid time off to promote work-life balance.
  • Ongoing professional development opportunities, specifically tailored for the field of addiction counseling.
  • Access to cutting-edge research and resources within the realm of substance abuse treatment.
Career Growth Opportunities

At Gotham Enterprises, we are committed to the professional development of our team members. As a Mental Health Clinician, you will have access to various advancement opportunities, including leadership roles within our organization, specialized training programs, and the potential to lead workshops and community outreach initiatives.

Why Join Our Team

If you are a passionate licensed mental health therapist dedicated to making a difference in the lives of those battling addiction, we invite you to apply. Join a supportive team that values empathy, integrity, and excellence in care. Your expertise and compassion can be the catalyst for someone’s transformative journey.

Application Information

Please submit your resume and a cover letter detailing your relevant experience and passion for addiction treatment. We look forward to receiving your application and potentially welcoming you to our compassionate team here at Gotham Enterprises Ltd.