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Remote Insurance Call Center Jobs in Cleveland, OH

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Remote Insurance Call Center information

See Cleveland, OH salary details

$10

$16

$24

How much do remote insurance call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote insurance call center in Cleveland, OH is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.41 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Cleveland, OH?

The most popular types of Insurance Call Center jobs in Cleveland, OH are:

What are popular job titles related to Remote Insurance Call Center jobs in Cleveland, OH?

For Remote Insurance Call Center jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Cleveland, OH look for?

The top searched job categories for Remote Insurance Call Center jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Insurance Call Center jobs?

Cities near Cleveland, OH with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Cleveland, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,729 per year, or $16.7 per hour.

Outbound Call Center Representative

Life Line Screening

Independence, OH • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Life Line Screening rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

 
Remote Outbound Call Center Representative
Life Line Screening | Full-Time | Fully Remote
Are you looking for a rewarding remote opportunity where you can make a real impact on people's lives?
At Life Line Screening, you'll join a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As a Remote Outbound Call Center Representative, you'll educate and support patients while enjoying the flexibility of working from home.

What We Offer
  • Remote Work Environment
  • Company-Provided Equipment (Computer, Monitor, Phone, Headset & More)
  • Paid Virtual Training
  • Competitive Pay: $14-$15/hour + Bonus Opportunities
  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • 401(k) with Employer Match
  • Paid Time Off & Paid Holidays
  • Referral Bonus Program
  • Professional Development & Career Growth Opportunities
  • Courtesy Preventive Health Screenings for You and Eligible Family Members/Friends
Schedule Options
Choose the shift that works best for you:
  • 9:00 AM - 5:30 PM EST
  • 11:30 AM - 8:00 PM EST
  • 12:30 PM - 9:00 PM EST

About the Role
As a Remote Outbound Call Center Representative, you'll use a compassionate and consultative approach to connect with patients and encourage participation in important preventive health screening programs. Your work helps support early detection efforts that can improve both the quality and length of life.
This role is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, goal-oriented environment.
What You'll Do
  • Make 100-150 outbound calls per shift to patients regarding their screening kits.
  • Educate callers on the importance and benefits of preventive health screenings.
  • Explain how early detection can help prevent or identify colon disease and colon cancer.
  • Identify and help resolve barriers preventing patients from returning their kits.
  • Provide clear, accurate information using a consultative approach.
  • Deliver outstanding customer service while meeting performance expectations.
  • Effectively de-escalate concerns and create positive patient experiences.

What We're Looking For
To be considered, candidates must meet the following qualifications:
  • Ability to pass a pre-employment drug screen and criminal background check
  • Experience or interest in working within a fast-paced outbound call center environment
  • Exceptional phone etiquette and communication skills
  • Ability to build rapport and conduct consultative conversations
  • Strong de-escalation and problem-solving abilities
  • Competitive mindset with a drive to achieve performance goals
  • Stable work history demonstrating reliability and commitment
  • High School Diploma or GED required (some college preferred)
Work-From-Home Requirements
  • Minimum internet speed of 50 Mbps download 10 Mbps upload
  • Hard wired internet connection (ethernet connection from laptop to router)
  • Dedicated workspace free from noise and distractions
  • Ability to remain focused and productive in a remote environment

Why Life Line Screening?
At Life Line Screening, you're not just making calls, you're helping people take charge of their health. Every conversation has the potential to encourage life-changing preventive care. Join a supportive team where your performance is recognized, your growth is encouraged, and your work truly matters.
Life Line Screening is proud to be an Equal Opportunity Employer.
INDCC
 

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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