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Remote Inmate Call Monitoring Jobs in Redondo Beach, CA

GFT.

Proposal Specialist

Los Angeles, CA · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

Curvion Blue

High Ticket Sales Director

Los Angeles, CA · Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Curvion Blue

Sales Director

Los Angeles, CA · Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Aprio

Tax Manager, Private Client

Los Angeles, CA · On-site +1

$98K - $164K/yr

Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Magnite

Analyst, Traffic Quality

Los Angeles, CA · On-site +1

$70K - $80K/yr

... remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and ... Monitor and analyze various data sets to identify anomalies, patterns of invalid traffic (IVT), and ...

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Remote Inmate Call Monitoring information

See Redondo Beach, CA salary details

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$16

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote inmate call monitoring in Redondo Beach, CA is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.32 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in Redondo Beach, CA?

For Remote Inmate Call Monitoring jobs in Redondo Beach, CA, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Redondo Beach, CA look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Redondo Beach, CA are:

What cities near Redondo Beach, CA are hiring for Remote Inmate Call Monitoring jobs?

Cities near Redondo Beach, CA with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Redondo Beach, CA as of August 2026, with employment types broken down into 79% Full Time, 11% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,273 per year, or $17 per hour.

Manager, Scheduling Continuity

Intercare Therapy

Los Angeles, CA • Remote

$80K/yr

Full-time

Posted 10 days ago

Intercare Therapy rating

7.1

Company rating: 7.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Description & Requirements

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Description
Salary: Starting at $80k 
Location: Remote (available for on-site meetings, ~1x/quarter)

Job Description: 
The Scheduling Continuity Manager ensures that scheduled therapy and school-service hours are protected and delivered once set. When a session is disrupted, this role owns getting those hours rescheduled - either through coverage (an alternative staff member delivers the session at its original scheduled time) or makeup hours (the session is rebooked at a different time, with either the original or an alternative staff member) - while maintaining a high-touch, responsive experience for families and staff throughout. This role leads the scheduling continuity function and partners closely with Clinical, People & Culture, and other Operational teams to keep authorized hours intact. The Scheduling Continuity Manager is also responsible for building the scheduling-continuity function to scale, including through the adoption of agentic AI tools that support faster, more reliable rescheduling.

Primary Responsibilities: 
Team Leadership & Oversight
  • Directly manage, coach, and develop the scheduling continuity team, setting clear performance expectations and providing regular feedback
  • Oversee day-to-day rescheduling assignments, including the utilization of designated coverage staff, including Coverage Behavior Technicians (CBTs), to ensure disrupted sessions are recovered across school and behavioral health service lines
  • Manage escalations, including complex rescheduling conflicts and client or staff concerns, with the highest level of customer service
Process Implementation & Continuous Improvement
  • Own the implementation and consistent execution of rescheduling processes and standard operating procedures across the school and behavioral health service lines
  • Monitor process adherence and identify gaps between how a process is designed and how it's being used in the field
  • Gather and synthesize feedback from scheduling staff, clinical teams, field operations teams, and families on what's working and what isn't in current rescheduling workflows
  • Develop and present recommendations for process changes and policy updates to leadership, and lead the rollout of approved changes
  • Partner with Clinical, People & Culture, and other Operational teams to troubleshoot cross-functional issues that affect schedule continuity and efficiency (e.g., authorizations, cancellation rates, leaves of absence, etc.)
Technology & Agentic AI Enablement
  • Serve as the scheduling-continuity function's primary stakeholder in the evaluation, selection, and implementation of new rescheduling technologies, including agentic AI and/or chatbot solutions
  • Identify high-volume, rules-based rescheduling tasks (e.g., matching available coverage staff, rebooking makeup hours, routine call handling) as candidates for AI-assisted or AI-led workflows
  • Partner with Technology and Clinical stakeholders to define requirements, evaluate vendor or in-house AI tooling, and pilot solutions within the scheduling continuity workflows
  • Own data hygiene and workflow documentation readiness within the function - ensuring rescheduling data, SOPs, and decision logic are structured in a way that agentic tools can reliably act on
  • Monitor AI-assisted workflows post-launch for accuracy, exception handling, and client/staff experience impact; escalate and course-correct as needed
  • Build the team's operating model to flex as AI absorbs routine rescheduling work - redeploying staff capacity toward higher-judgment escalations and relationship-building activities
Performance Metrics & Reporting
  • Own, track, and report on the team's core performance metrics, including:
    • Call acceptance rate - the percentage of client/staff calls answered and handled in a timely manner
    • Rescheduled hours - the percentage/volume of cancelled hours successfully recovered through coverage and/or makeup sessions
    • CBT school-day scheduled hours percentage - the percentage of CBTs' available school-day hours that Care Coordinators successfully schedule toward coverage needs; this reflects Care Coordinators' effectiveness at maximizing use of available CBT capacity, and is distinct from CBTs' overall billable/non-billable percentage and attendance, which are owned by the Manager, School Operations
    • Client Satisfaction - Net Promoter Scores related to rescheduling and customer service when applicable
  • Build and maintain regular dashboards and reports on these metrics for leadership, flagging trends, risks, and opportunities
  • Set targets and action plans to improve underperforming metrics, and hold the team accountable to them
  • Analyze data to identify root causes of low call acceptance, low rescheduling rates/missed coverage opportunities, or low client satisfaction, and drive corrective action
Capacity Planning & Resource Allocation
  • Identify patterns of missed coverage through data analysis and inform staffing decisions on where additional Coverage Behavior Technicians are needed.
  • Monitor authorized-hours delivery across clients and proactively address gaps caused by cancellations, no-shows, or staffing disruptions
Compliance & Quality Assurance
  • Ensure rescheduling practices comply with labor law requirements (breaks, lunches, overtime) and payer/authorization requirements
  • Audit scheduling data and related billing entries for accuracy and completeness, in partnership with the Billing team; this audit scope is limited to rescheduling-driven billing accuracy and is distinct from the Authorizations Coordinator's ownership of funding-source authorization audits
  • Maintain confidentiality and compliance with HIPAA, FERPA, and other applicable regulations as they pertain to scheduling data and communications
  • Ensure rescheduling practices support contractual and funding source requirements across both service lines
Required Skills and Experience
  • Minimum of 5 years of experience in operations, scheduling, or workforce management, including at least 2 years in a people management role
  • Experience with CentralReach and/or Salesforce strongly preferred
  • Demonstrated experience leading process improvement initiatives (e.g., Six Sigma, Lean, or comparable methodology) with measurable outcomes
  • Experience evaluating or implementing AI-assisted or automation tools in an operational setting preferred
  • Strong analytical skills, with experience building dashboards/reports and using data to drive team accountability
  • Excellent written and verbal communication skills, with experience managing escalations and cross-functional partnerships
  • Demonstrated ability to manage and develop a team of 10+ across dispersed roles
  • Ability to travel occasionally, if needed, to support in-person team or center needs
  • Passion for helping families access autism therapy services

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