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Remote Inmate Call Monitoring Jobs in Pittsburgh, PA

OpenLiteracy

Tutor Session Monitor

Pittsburgh, PA · Remote

$28/hr

Tutor Session Monitor (2-3 positions available) - OpenLiteracy Remote | Part-time Contract (1099 ... Here's what makes this role unique: some shifts will call on you to think and move fast, but many ...

GFT.

Senior Site/Civil Engineer

Pittsburgh, PA · On-site +1

$125K - $160K/yr

Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

GFT.

Senior Site/Civil Engineer

Pittsburgh, PA · On-site +1

$125K - $160K/yr

Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

Birgo

Client Services Representative

Pittsburgh, PA · On-site +1

$50K - $60K/yr

... call home. We're an agile company that has grown from 15 to 100 team members over the last ten ... Monitor the status of pending document signatures and money transfers to ensure they are completed.

Birgo

Client Services Representative

Pittsburgh, PA · On-site +1

$50K - $60K/yr

... call home. We're an agile company that has grown from 15 to 100 team members over the last ten ... Monitor the status of pending document signatures and money transfers to ensure they are completed.

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Remote Inmate Call Monitoring information

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote inmate call monitoring in Pittsburgh, PA is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Pittsburgh, PA? The most popular types of Inmate Call Monitoring jobs in Pittsburgh, PA are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Pittsburgh, PA? For Remote Inmate Call Monitoring jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Pittsburgh, PA look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Remote Inmate Call Monitoring jobs? Cities near Pittsburgh, PA with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Pittsburgh, PA as of July 2026, with employment types broken down into 67% Full Time, 11% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,336 per year, or $15.5 per hour.

REMOTE | Bilingual Spanish Customer Service Representative

Frontline Call Center

Pittsburgh, PA • Remote

$15/hr

Full-time

Re-posted 6 days ago

Job description

REMOTE | Bilingual Spanish Customer Service Representative
Start Date: TBD: $15.00/hour (Bilingual- Spanish)


At Frontline Group, we're hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You'll provide critical support connecting people to emergency shelter and resources from the comfort of your home.This ismission-driven workthat truly matters.
Quick Overview

  • Job Type: Full-time, Temporary
  • Pay: $15.00/hour for Bilingual Spanish speakers (W2 Employee)
  • Location:100% Remote
  • Orientation: TBD
  • Training Schedule: TBD
  • Must have open availability



What We're Looking For

  • Fluent Bilingual Spanish/ English speakers(spoken and written)
  • Call center or customer service experience
  • Remote work experience is a plus
  • Tech-savvy with ability to navigate multiple systems
  • Reliable: 100% attendance required for orientation and training, no exceptions
  • Open availability required(including weekends)


Computer & Equipment:

  • Windows 11 based PC(no MACs or Chrome Book)
  • Dual monitors - this helps you see multiple programs at once while assisting customers.
  • Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
  • At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
  • CPU utilization should be 50% or less
  • Internet connections: your computer must have a Ethernet (RJ-45) port.
  • Wired internet connection required- Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.


Internet Speed:Please usespeedtest.netto test your specs

  • Download speed:20 Mbpsor higher (for receiving data).
  • Upload speed:10 Mbpsor higher (for sending data).
  • Ping:20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.


Important:These technical requirements will be verified during your interview -no exceptions.
Please join the interviewfrom the computer you plan to use for the position, with yourcamera turned onandready to share your screenso we can confirm your computer's setup.Do not join from a cell phone, as you'll need to demonstrate your system's specifications during the session.


How to Apply (Fast Track) Apply now by replying with:

  1. A screenshot of Windows 11 on your PC
  2. A screenshot of your internet speed test from speedtest.net performed onyour laptop or desktop, not your cell phone (please pay attention to the "Ping" requirement)
  3. Confirmation that you meet all equipment and availability requirements
  4. A screenshot of at least 16 GB of RAM on your computer
  5. A screenshot of you hard wired to your Ethernet cable (no Wi-Fi)


Apply Now!If you meet the qualifications, have 24/7 availability, and your equipment meets our requirements, we encourage you to submit your application.


Spots are limitedand filled on afirst come, first servedbasis, apply ASAP!



All of these requirements will be verified in your interview.


Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.


Note: Some benefits are subject to eligibility requirements, including employment term and other factors.


About Us
Frontline Group is a W2 employer that does not hire independent contractors.

Apply