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Full Time Inmate Call Monitoring Jobs in Pittsburgh, PA

PrimeCare Medical, Inc

Registered Nurse

Butler, PA · On-site

$36 - $41/hr

Job Type Full-time Description $7,500 SIGN-ON BONUS FOR FULL-TIME - INCREASED PAY RATES - TUITION ... Conducting sick call for inmates/patients and providing provisional diagnosis and treatment for ...

PrimeCare Medical, Inc.

Registered Nurse

Butler, PA · On-site

$36 - $41/hr

Description: $7,500 SIGN-ON BONUS FOR FULL-TIME - INCREASED PAY RATES - TUITION REIMBURSEMENT ... Conducting sick call for inmates/patients and providing provisional diagnosis and treatment for ...

PrimeCare Medical, Inc

Licensed Practical Nurse

Butler, PA · On-site

$31 - $36/hr

Job Type Full-time, Part-time Description $7,500 SIGN-ON BONUS FOR FULL-TIME - INCREASED PAY RATES ... Record, retrieve, and file medical information in the inmate/patient medical record. This position ...

CareVet

Full-Time Veterinary Receptionist

Pittsburgh, PA

$15 - $18/hr

... phone call to the moment they head home with their pet. What You'll Do: * Greet clients and ... Monitor and manage the hospital's email inbox, responding promptly and professionally and directing ...

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All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in Pittsburgh, PA

Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Pittsburgh, PA? The most popular types of Inmate Call Monitoring jobs in Pittsburgh, PA are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in Pittsburgh, PA? For Full Time Inmate Call Monitoring jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Pittsburgh, PA look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Full Time Inmate Call Monitoring jobs? Cities near Pittsburgh, PA with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Pittsburgh, PA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Supervisor Call Center - Digestive Health - Allegheny Center - Full Time

Highmark Health

Pittsburgh, PA • On-site

Full-time

Re-posted 7 days ago

Highmark Health rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Company :Allegheny Health NetworkJob Description :

GENERAL OVERVIEW:

Responsible for organizing and directing the daily activities within the call center operation. Supervise, train and guide call center agents to execute their tasks. Responsible for resolving problems and complaints. Monitor agents and supervise call center performance, as well as analyze reports. Prepare and develop schedules to control adequate staffing levels.

ESSENTIAL RESPONSIBILITIES:

  • Supervise the daily activities of call center agents.
  • Ensure compliance with organization's policies and procedures.
  • Perform call monitoring, coaching, training, disciplining, and reviewing all center agents.
  • Addresses, follows up and resolves customer (patients/practices) complaints and questions.
  • Ensure that call center agents receive the appropriate support and training to apply the best skills and knowledge on the job.
  • Update Call Center databases.
  • Prepare Call Center agent's schedules, monitor attendance and schedule breaks and shifts as necessary.
  • Communicate solutions, successes and opportunities to the Manager.

QUALIFICATIONS:

Minimum

  • Associates Degree
  • One year experience in call center supervisory role and/or three years call center service activities

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

What Highmark Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Highmark Health

Sourced by ZipRecruiter

A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia, and eastern and northwestern New York with customers in 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. And our companies cover a diversified spectrum of essential health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions. Our financial position reflects strength and stability, with our year-end 2022 consolidated revenues totaling $26 billion. And we're proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.

Industry

Health care and social assistance and insurance services

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

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