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Remote Inmate Call Monitoring Jobs in Oklahoma (NOW HIRING)

OU Education Services

Enrollment Manager

Norman, OK · On-site +1

$80K - $85K/yr

Remote opportunities for the right candidate. Shape the Future of Online Learning with OU Education ... Monitor team pipeline health and ensure consistent use of established enrollment processes ...

OU Education Services

Enrollment Coach

Norman, OK · On-site +1

This position is based in Norman, OK with remote work options for candidates in Colorado, Arizona ... Use Salesforce to accurately document outreach, track student progress, monitor enrollment status ...

OU Education Services

Enrollment Coach

Norman, OK · On-site +1

$48K - $53K/yr

This position is based in Norman, OK with remote work options for candidates in Colorado, Arizona ... Use Salesforce to accurately document outreach, track student progress, monitor enrollment status ...

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Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Oklahoma?

The most popular types of Inmate Call Monitoring jobs in Oklahoma are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Oklahoma?

For Remote Inmate Call Monitoring jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Oklahoma look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Oklahoma are:

What cities in Oklahoma are hiring for Remote Inmate Call Monitoring jobs?

Cities in Oklahoma with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Oklahoma as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Enrollment Manager

Norman, OK • On-site, Remote

OU Education Services
See more jobs at OU Education Servicesexternal

$80K - $85K/yr

Full-time

Retirement

Re-posted 19 days ago

Job description

Enrollment Manager 
 
Department: Enrollment Management, Operations 
 
Location: 
This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred. Remote opportunities for the right candidate. 
 
 
Shape the Future of Online Learning with OU Education Services: 
 
OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere. 
 
At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission. 
 
 
Job Summary: 

The Enrollment Manager leads a team of Enrollment Coaches responsible for supporting prospective online students through established enrollment processes. This role is accountable for team execution, pipeline management, outreach quality, performance coaching, accurate documentation, and a student-first experience aligned with OUES standards and OU expectations. 

The successful candidate will be a service-oriented, operationally strong people leader who sets clear expectations, coaches consistently, addresses performance gaps, and drives continuous improvement while supporting a positive, accountable team culture. 

Reporting to the Director of Enrollment Services, the Enrollment Manager balances people leadership, operational execution, performance management, and cross-functional collaboration to pursue enrollment goals in alignment with OUES standards, OU expectations, and applicable higher education compliance considerations. 

 
Compliance & Role Boundaries
 
Enrollment Managers support compliant enrollment operations by coaching teams to provide accurate information, timely outreach, and guidance through established processes. Managers ensure EC’s are helping students understand options, requirements, timelines, and next steps so they can make informed decisions aligned with their goals, readiness, and circumstances. 
 
 
Key Responsibilities: 
 
Team Leadership & Coaching 

  • Lead, coach, and develop a team of Enrollment Coaches to support timely outreach, high-quality student conversations, accurate documentation, student progression, and informed decision-making. 

  • Set clear expectations for daily execution, outreach quality, documentation, pipeline management, compliance, team participation, student support, and performance outcomes tied to established processes. 

  • Conduct regular one-on-ones, call coaching, quality reviews, performance check-ins, and documented coaching conversations. 

  • Recognize strong performance, address gaps promptly, and provide coaching, training, expectation resets, and follow-up to support compliant execution and student-centered service. 

  • Build a positive, accountable, collaborative, and student-first team culture. 

 
Enrollment Execution & Best Practices 

  • Monitor team pipeline health and ensure consistent use of established enrollment processes, outreach cadences, student classifications, and documentation standards. 

  • Review activity, lead management, data accuracy, quality results, call performance, and follow-up execution to improve student progression and team results. 

  • Ensure accurate use of Salesforce, telephony systems, reporting tools, conversation guides, and departmental workflows. 

  • Serve as a resource for programs, systems, compliance expectations, and enrollment workflows by using approved information and connecting students to the appropriate university office for official admissions, financial aid, academic, transfer credit, or degree-requirement determinations. 

  • Support onboarding, training, knowledge checks, team meetings, and adoption of new tools or process improvements. 

Performance Management & Continuous Improvement 

  • Forecast enrollment activity and assess progress toward team, program, application, and start goals to identify support needs, operational risks, and opportunities to improve student progression through established processes. 

  • Analyze performance by program, market, team, and Enrollment Coach to identify strengths, risks, coaching needs, process gaps, and opportunities to improve outreach quality, student support, and progression. 

  • Create and execute action plans to address underperforming programs, activity gaps, pipeline issues, student progression barriers, and student experience concerns. 

  • Document performance conversations, coaching commitments, expectation resets, and follow-up actions as needed. 

  • Identify and escalate operational bottlenecks, recommend practical solutions, and support improvements that strengthen execution, compliance, and student outcomes. 

Qualifications: 

  • Bachelor’s degree required; Master’s degree preferred. 

  • Minimum 1 year of enrollment experience required; leadership, coaching, or people management experience preferred. 

  • Demonstrated success meeting enrollment, application, conversion, activity, quality, or student experience goals. 

  • Proven ability to coach performance through clear expectations, timely feedback, documentation, and follow-up. 

  • Experience in a fast-paced, metrics-driven, service-oriented environment. 

  • Familiarity with CRM systems, enrollment reporting, telephony tools, and performance management; Salesforce experience preferred. 

  • Strong communication, coaching, organization, collaboration, and problem-solving skills. 

Competencies: 

  • Student-Centered Service 

  • Coaching & People Development 

  • Enrollment Best Practices 

  • Accountability & Execution 

  • Data-Informed Decision-Making 

  • Collaboration & Teamwork 

  • Continuous Improvement 

  • Adaptability & Change Readiness 

  • Student Progression and Results Orientation 

 
Benefits: 
  • Competitive salary and benefits package 
  • 401(k)
  • Volunteer days
  • Wellness reimbursement
  • opportunities for professional development and career growth
  • Hybrid work environment promoting work-life balance
EEOC Statement: 
OU Education Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.