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Remote Inbound Customer Service Representative Jobs in Rutherford, NJ

iShare Inc

Customer Service Representative

Manhattan, NY · Remote

$18/hr

Exciting Remote Opportunity - Apply Now! Role: Customer Service Representative Location: Remote Contract: Initial 6-month contract Schedule: 24/7 operations -- 8-hour rotational shifts, including day ...

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Remote Inbound Customer Service Representative information

See Rutherford, NJ salary details

$10

$19

$27

How much do remote inbound customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote inbound customer service representative in Rutherford, NJ is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.30 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Rutherford, NJ?

For Remote Inbound Customer Service Representative jobs in Rutherford, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Rutherford, NJ look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Rutherford, NJ are:

What cities near Rutherford, NJ are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Rutherford, NJ with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,857 per year, or $19.2 per hour.

Remote CSR (New Jersey) URGENT!

Jersey City, NJ • Remote

AppleOne
Recruiting and Staffing Services • 1 - 5K employees
Learn more about AppleOneexternal

$39K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Role: Customer Service Rep 2 – Client Support Role: Customer Service Rep – Client Support, Bilingual (English/Spanish) Pay: • $18.00/hour – Monolingual • $19.00/hour – Bilingual (English/Spanish) Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY) Schedule: Training Schedule: • Monday – Friday, 8:00 AM – 4:30 PM Eastern • 3-week training period • Candidates must remain on camera throughout training and nesting Hours of Operation: • Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required. • Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider. • Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.
What you'll do: • Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives. • Provide general information regarding health insurance coverage through the Marketplace. • Assist individuals and families with completing health insurance applications. • Build and verify tax households, household income, and eligibility information. • Explain Marketplace eligibility determinations and enrollment options. • Enroll consumers into qualified health plans. • Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests. • Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements. • Track and document all customer interactions using applicable systems. • Fulfill requests for materials through mail, email, or electronic download. • Coordinate translation services for non-English-speaking callers as needed. • Escalate complex issues to the appropriate support teams for resolution. • Attend required meetings, trainings, and ongoing educational sessions. • Maintain current knowledge of Marketplace programs, policies, and systems. • Perform additional duties as assigned by management.
Requirements: • High School Diploma, GED, or equivalent required. • Associate degree or higher preferred. • Minimum of 6 months of customer service experience. • Strong telephone and data entry skills. • Excellent written and verbal communication skills. • Strong organizational and interpersonal skills. • Ability to work efficiently in a fast-paced environment. • Ability to manage multiple complex tasks simultaneously. • Ability to work independently and as part of a team. • Experience using computers, phone systems, and headsets preferred. • Previous customer service or call center experience preferred. • Bilingual Spanish/English is a plus. • Must be able to maintain full attendance during training and nesting periods. • Must be comfortable being on camera throughout all training sessions. • Must have a reliable home office setup that meets equipment requirements.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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