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Remote Inbound Customer Service Representative Jobs in Orlando, FL

TEKsystems

Customer Service Representative

Orlando, FL · Remote

$18.50/hr

NOW HIRING 100% REMOTE CALL CENTER AGENTS (LOCATED IN EST OR CST ONLY) ***Must have flexible ... As a Customer Service Representative, you will be taking incoming calls for delivery and payments ...

Topline Insurance

Customer Service Specialist

Orlando, FL · Remote

$15.75 - $21/hr

We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need ... You will be the primary point of contact for inbound and outbound calls, serving as a trusted ...

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote inbound customer service representative in Orlando, FL is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.52 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

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For Remote Inbound Customer Service Representative jobs in Orlando, FL, the most frequently searched job titles are:

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The top searched job categories for Remote Inbound Customer Service Representative jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Orlando, FL with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,498 per year, or $17.5 per hour.

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Orlando, FL • Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities   

Inbound/Outbound Calls 

Deliver the highest level of customer service experience consistently 

Manage customer accounts and provide technical support 

Application Data Entry 

Online chat inquiries as assigned 

Interpret and follow defined procedures and policies 

Creative problem-solving skills 

Flexibility and adaptability to changing projects and updates  

Time and task management (multitasking and task prioritization) 

Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams  

Adhere to regulated guidelines for communications via all channels 

Qualifications  

Moderate to Advanced computer skills  

High level of comfort learning new technology 

High level of professionalism 

Excellent verbal and written communication skills 

Comfortable working from home 

Self-motivated and success-driven 

What We Offer  

Paid Training 

Full-Time, Seasonal role 

Performance and attendance-based incentives, in addition to the base pay 

The convenience of working from home 

Collaborative and supportive team environment   

401K Match  

Individual Coverage HRA (ICHRA) 

Paid time off (PTO) 

Preferred Experience (not required)  

Previous experience in customer support or technical support role  

Previous experience with Group and/or Individual health insurance, or the Affordable Care Act  

Previous experience in a Call Center  

Familiarity with CRM systems and practices  

Spanish Bilingual, a plus

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