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Remote Inbound Customer Service Representative Jobs in High Point, NC

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers for the State of North Carolina health plan. Our customer includes members of our benefit ...

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All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in High Point, NC

Remote Inbound Customer Service Representative information

See High Point, NC salary details

$8

$16

$24

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote inbound customer service representative in High Point, NC is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.65 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in High Point, NC? For Remote Inbound Customer Service Representative jobs in High Point, NC, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in High Point, NC look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in High Point, NC are:
What cities near High Point, NC are hiring for Remote Inbound Customer Service Representative jobs? Cities near High Point, NC with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in High Point, NC as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,882 per year, or $16.8 per hour.

Customer Service Representative

Customer Contact Services

Lewisville, NC • Remote

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a positive, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.
In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.
*Automotive experience is not required for his role.
Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Responsibilities:
  • Answer incoming calls in a timely manner
  • Identify caller’s needs for call resolution
  • Provide customers with product information and automative services
  • Set service appointments for automotive dealerships 
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving services
  • Adhering to company scripts and procedures to ensure consistency
  • Accurately process online reservations
  • Accurately document call information and interactions
  • Identify and escalate issues to supervisors
  • Maintain Quality Assurance standards
  • Ongoing training for all CCS client programs and accounts
  • Deliver exceptional customer service to all callers
  • Other duties as assigned
Qualifications:
  • G.E.D. or higher education level
  • One year of call center or customer service experience
  • Understanding of basic computer hardware, software, and general systems
  • Computer navigation & typing skills to manage multiple programs, platforms, and systems
  • Ability to identify, understand, and protect confidential information
  • Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Excellent written communication and documentation skills
  • Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
  • Strong problem-solving skills and attention to detail.
Availabilities Needed
Every other Saturday availability required.
  • 7:00AM-3:30PM         
  • 9:30AM-6:00PM         
  • 11:30AM-8:00PM
Equipment Requirements
  • Keyboard - F1 - F12 keys, Page Up/Page Down
  • Two monitors
  • Webcam
  • Ability to connect to internet via an ethernet cord (WIFI not permitted)
  • Wired USB Headset
  • Windows 10 or Windows 11
  • 8 gigs of RAM or more (Installed Physical Memory)
  • Intel i3 or AMD Ryzen 3 CPU or better.
Why Join Us?
  • A fun, fast-paced, and supportive work environment.
  • Opportunities for professional growth and advancement.
  • Comprehensive training to enhance your skills.
  • The chance to make a direct impact through exceptional service.
  • Work remotely
Benefits:
  • Bonus opportunities for performance and outbound projects
  • Work from home
  • Medical insurance
  • Dental and Vision insurance
  • 401k
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities 
Training will be Monday through Friday, 8:00am - 4:30pm, starting 8/17/2026
 

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