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Remote Inbound Customer Service Representative Jobs in Charlotte, NC

Ignition CX US LLC

Sales Agent

Newell, NC · Remote

$60K/yr

Remote Inbound Sales Representative (W-2) $10/Hour Base Pay + Uncapped Commission Paid Training ... You will assist customers who contact us directly, helping them select products and services that ...

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Work From Home Customer Service Representative - Entry Level | $14/hr

Salisbury, NC · Remote

$14/hr

This is a remote, phone-based customer service role with paid training provided. No previous call ... Answer inbound customer calls * Assist customers with transportation-related questions and service ...

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote inbound customer service representative in Charlotte, NC is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Charlotte, NC?

For Remote Inbound Customer Service Representative jobs in Charlotte, NC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Charlotte, NC look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Charlotte, NC are:

What cities near Charlotte, NC are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Charlotte, NC with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Charlotte, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,187 per year, or $18.4 per hour.

Sales Agent

Ignition CX US LLC

Newell, NC • Remote

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Remote Inbound Sales Representative (W-2)

$10/Hour Base Pay + Uncapped Commission

Paid Training | Benefits | No Cold Calling | Work From Home

Looking for a remote career with real earning potential?

Ignition CX is hiring full-time Remote Inbound Sales Representatives to support nationally recognised telecommunications and home service brands. This is a W-2 employee position with paid training, comprehensive benefits, and uncapped commission opportunities.

You will assist customers who contact us directly, helping them select products and services that best meet their needs. There is no cold calling required.

Whether you have previous sales experience or are looking to transition from customer service, retail, hospitality, or another customer-facing role, we provide the training and support needed to succeed.

What You'll Do

  • Handle inbound customer enquiries relating to TV, internet, phone, and related services
  • Identify customer needs and recommend suitable products and solutions
  • Close sales using a consultative and customer-focused approach
  • Complete a paid four-week remote onboarding and sales certification programme
  • Participate in ongoing coaching and development with your Team Leader
  • Work a full-time 40-hour schedule in a performance-focused remote environment

What We Offer

Competitive Earnings

  • $10.00 per hour base pay after training
  • Uncapped commission opportunities
  • Average performers earn significantly above base pay through commission
  • Top performers regularly earn $60,000+ annually

Paid Training

  • $12.50 per hour during training
  • Fully remote onboarding and certification programme
  • Earn commission while learning

Benefits

  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Company-paid life and disability insurance
  • Employee Assistance Programme (EAP)
  • Earned Wage Access
  • Paid time off

Work-Life Balance

  • Fully remote work environment
  • Consistent scheduling
  • Four weekdays plus one weekend day after training
  • All shifts conclude by 8:00 PM EST

Recognition & Career Growth

  • Weekly and monthly performance incentives
  • Sales contests and rewards
  • Ongoing coaching and development opportunities
  • Internal advancement opportunities

Who We're Looking For

We are seeking motivated individuals who:

  • Enjoy helping customers and solving problems
  • Have strong communication and interpersonal skills
  • Are coachable and eager to learn
  • Thrive in goal-oriented environments
  • Demonstrate resilience and professionalism
  • Can effectively multitask using multiple computer applications
  • Have basic to intermediate computer skills

Previous sales experience is preferred but not required. Candidates without direct sales experience should demonstrate strong customer service, persuasion, communication, and goal-oriented experience.

Applicants must successfully complete all required pre-employment screenings, including background and drug screening where applicable.

Technology Requirements

This is a Bring Your Own Equipment (BYOE) position.

Applicants must have:

  • Windows 11 computer
  • Minimum 8GB RAM
  • Reliable high-speed internet connection
  • USB headset
  • Quiet, professional workspace free from distractions

Company equipment is not provided.

About Ignition CX

Ignition CX is part of Ignition Group, a global leader in customer acquisition, sales, marketing, and customer experience solutions. Since 2002, we have partnered with leading brands across telecommunications, finance, retail, and technology sectors.

We are proud to have maintained Silver Status in the Deloitte Best Company to Work For Survey since 2016, reflecting our commitment to our people, performance, and culture.

Apply Today

If you're looking for a remote role that combines stability, paid training, career development, and performance-based earning potential, we'd love to hear from you.

Ignition CX is an equal opportunity employer. Reasonable accommodations are available throughout the recruitment process for qualified individuals with disabilities.