Remote Inbound Customer Service Representative Jobs in Edmonton, AB

Req ID: 384709 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked! 

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview:

Are you passionate about sales and dedicated to solving customer challenges? We are seeking enthusiastic candidates who thrive on meeting sales objectives and targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point of contact for our valued customers.

Position: Remote Inbound Technical Sales Specialist

Position Status: Full Time – Work from Home

Hours of Work: Monday-Friday, 9:00am – 10:00pm EST

Location of Hires: Open to candidates residing in Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island.

Rate of Pay: $16.20/Hr - $19.35/Hr + $ Incentives

If you are someone that is:

Hunting for Opportunities: Relentlessly seek out potential customers like a with precision focus. Always chasing leads to successful sales!

Product Evangelist: A natural ambassador of our products and services. Natural at winning loyal followers even when pressed on product knowledge and detail.

Closing Mastery: Close deals fast, always eager to find opportunities to overcome objections and provide support where needed to close deals.

Upsell Ninja: Spot upselling opportunities, always closely listening to prospects to identify upselling solutions that fit their needs.

Results Driven Go-Getter: Are you a sales dynamo, fueled by ambition and tenacity? We’re on the hunt for a

Sales Representative who thrives on crushing targets in loves the thrill of competition.

Fearless Attitude: Competition and challenges fuel your fire. You don’t wait for opportunities, you create them.

Iron Resolve: You don’t take “no” for an answer. You turn it into “yes.”

Pitch like a Pro: You approach sales with mastery, and revel in the art of the sale.

Negotiator: You negotiate with finesse and are natural at persuading prospects.

Outgoing – You are friendly, approachable, and self-driven with strong communication skills.

Patient – You are someone who, regardless of the situation, can support the customer in a tactful and effective manner.

Genuine – You are authentic in your interaction with customers, you easily build rapport and are genuinely invested in helping others.

You would be a great fit for our team!

Responsibilities:

• Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
• Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions
• Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
• Provide technical solutions to clients where products or services must be tailored to suit their needs
• Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
• Manage call flows, provide first call resolution, and satisfy client expectations
• Leverage program tools and processes to illustrate benefits of the service and product offerings
• Estimate cost of activation and maintenance to the equipment or service
• Verify and update critical customer information by accessing client’s database and customer resource management software
• Review and compile competitors’ activities and develop awareness of trends and potential markets
• Accurately access customers’ information through the client’s database to update and verify critical information
• Provide ongoing technical support and resolution to any technical problems related to products and services
• Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
• Implement sales strategies to achieve personal and business goals
• Conduct sales transactions through online e-commerce software
• Offer feedback to management for methods of improving performance and results

Requirements:

• Sales experience is a must, preferred outside sales experience (field sales an asset)
• Excels in a target-driven environment
• Relentless in chasing sales success and motivated to perform in a competitive environment
• Demonstrated success in a competitive sales environment
• Experience in Customer Care, Retention is an asset
• Strong ability to build rapport with customers
• Ability to use sales scripting and dynamically adjusting to prospect needs
• Familiarity with servicing customers in the United States an asset
• Experience in telco or fiber internet sales an asset
• The ability to navigate multiple computer systems
• A flexible schedule (including evenings)

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet).
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected via Ethernet port and not by Wi-Fi.
• Ability to download and use the Google Authenticator app.
• Must have IOS 11 or Android version 10 (or newer).

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#NBIND 

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.