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Remote Inbound Customer Service Representative Jobs in Cary, NC

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... Proactively respond to inbound customer inquiries via phone, email, and SMS with professionalism ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Sanford, NC · Remote

$13.50 - $18.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote inbound customer service representative in Cary, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.38 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

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Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

Southern Pest Solutions, Inc

Pittsboro, NC • Remote

$20/hr

Full-time

PTO

Re-posted 6 days ago

Job description

Benefits:
  • Paid time off
  • Bonus based on performance
  • Company parties
  • Opportunity for advancement
  • Profit sharing
  • Training & development

About the Role:
Customer Service & Operations RepresentativeSouthern Pest Solutions, Inc., Pittsboro, NC Full-Time | Monday - Friday, 9:00 AM - 5:00 PM

At a Glance: The Opportunity

  • Legitimate Local Work-From-Home: Transition to a fully remote home office role following a successful in-person training period in Pittsboro.
  • Servicing the Triangle: Join a trusted, locally-owned company that has served the Raleigh, Durham, and Chapel Hill areas for over 15 years.
  • Relationship-Based Work: No cold calling or corporate scripts. You will be the primary point of contact for a loyal, long-standing client base that values personal connection.
  • Technology-Driven: Master GorillaDesk, the leading-edge platform/software we use to manage our entire operation.
About the Role: The "Anti-Big-Box" Experience
At Southern Pest Solutions, we aren’t just looking for someone to answer phones; we are looking for a key member of our tight-knit team who understands that "local" means "personal." Unlike large corporate pest control companies, we treat our customers like family. You will often be the very first and very last impression a customer has of our company.
Our Culture: We aren’t just a business, we are a local family. When we aren’t helping customers, you might find us managing our five-acre farm or wrangling our latest crew of foster dogs. We value people who bring that same neighborly spirit to their work. Your mission is to provide a service experience that combines high-level competence with genuine warmth. We pride ourselves on the relationships we’ve built, some spanning over a decade, and we need a representative who will protect and grow that rapport.
A Day in the Life: High-Volume Excellence
This is a high-speed role that requires you to stay calm and organized under pressure. On a typical day, you might manage:
  • 40 to 60 incoming phone calls.
  • 20+ active text message threads.
  • A constant stream of emails across GorillaDesk and Outlook.
The Core of the Job: GorillaDesk Mastery
This position is highly technical and centered entirely around GorillaDesk, our "Command Center."
  • Platform-First Workflow: You will spend your entire day inside GorillaDesk, managing customer accounts, service history, invoicing, and scheduling.
  • The Training Roadmap: We don't just throw you in the deep end. Your first month will be a structured journey through our custom-built simulation program and official GorillaDesk onboarding, ensuring you feel like a pro before you ever handle a live account solo.
  • Logistics & Routing: You will eventually learn to use powerful mapping tools to assist in routing our field technicians, ensuring our service delivery is as efficient as possible.
Responsibilities & Expectations
  • Professional Phone Management: Handle incoming calls with speed and organization. You must navigate interactions efficiently while making the customer feel heard and valued.
  • The "Clean Slate" Commitment: Our business hours end at 5:00 PM, but our commitment to the customer doesn’t end until the work is done. You will follow proven routines to ensure all messages, texts, and work orders from the day are processed and replied to before signing off. We start every morning with a clean slate.
  • Organizational Excellence: Maintain a meticulously organized inbox. We use a system of flagging and clearing emails to ensure the entire team stays on the same page.
Requirements & Qualifications
This role is a perfect fit if:

  • You have unwavering reliability. As a vital member of a small team, your presence is critical. You must be willing and able to work every scheduled day.
  • You possess the "SPS Personality," friendly, polite, polished, and genuinely helpful.
  • You have a strong memory and high attention to detail.
  • You are technically proficient with software, email, and modern phone systems.
This role is NOT for you if:

  • You need to multitask with childcare or other personal responsibilities during work hours.
  • You prefer to "wing it" rather than follow a structured checklist or routine.
  • You do not have a dedicated, quiet space free of background noise.
Work Environment & Logistics
  • Training Phase: Initial training is conducted in-person at our home office in Pittsboro (typically 2 weeks to 2 months).
  • Remote Work: Once training is complete, this becomes a work-from-home position.
  • Professional Home Office Standards: You must have a consistently quiet and organized environment. There can be no background noise (pets, babies, children, etc.) heard by clients.
  • Technical Setup: Applicants should have high-speed internet and a dedicated workspace. A noise-canceling headset and a dual-monitor setup are highly recommended for navigating our systems effectively.
  • Ongoing Travel: Occasional travel to the home office for team meetings is required. Travel time and fuel costs for these trips are the responsibility of the employee.
Benefits
  • Paid Sick Time, PTO, and Paid Holidays (All available after 1 year of employment).
  • The opportunity to work with a positive, supportive team in a stable, locally-owned business.
How to Apply
To demonstrate your attention to detail, please follow these instructions exactly:
  1. Send your resume and a brief introduction to [Insert Email Address].
  2. You must include the word "Gorilla" in the subject line of your email. Southern Pest Solutions, Inc. is an equal opportunity employer. We look forward to finding the right fit for our family.


This is a remote position.