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Remote Inbound Customer Service Representative Jobs in Pennsylvania

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

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Remote Inbound Customer Service Representative information

See Pennsylvania salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote inbound customer service representative in Pennsylvania is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Pennsylvania? For Remote Inbound Customer Service Representative jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Pennsylvania look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Inbound Customer Service Representative jobs? Cities in Pennsylvania with the most Remote Inbound Customer Service Representative job openings:
Infographic showing various Remote Inbound Customer Service Representative job openings in Pennsylvania as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,191 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Signature Staffing

Susquehanna, PA โ€ข Remote

$15.75 - $16.75/hr

Full-time

Re-posted 17 days ago


Job description

Customer Service Representative (Inbound)
FULLY REMOTE (even training)

Training is for 3 weeks: Monday-Friday 8:30-5pm.
The shift will be 9:30am-6pm - hours could fluctuate between 8am-4:30pm and 8:30am-5pm.


Pay: $15.75/hr. | $16.75/hr. (Bilingual)
Join a team supporting elderly and disabled individuals by serving as the first point of contact for applicants, families, and medical professionals.
Responsibilities:
  • Handle high-volume inbound calls (approx. 75/day) and emails
  • Provide program information and answer general inquiries
  • Conduct eligibility screenings and guide callers to services
  • Schedule appointments and document interactions
  • Maintain professionalism, confidentiality, and empathy
Requirements:
  • High School Diploma or equivalent (must be on resume)
  • Strong communication and multitasking skills
  • Ability to work with diverse populations