ZipRecruiter

Log In

2

Remote Inbound Customer Service Representative Jobs in Pennsylvania

Liveops

Remote Customer Service Representative

Erie, PA · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

Liveops

Remote Customer Service Representative

York, PA · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

next page

Showing results 1-20

All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Pennsylvania

Remote Inbound Customer Service Representative information

See Pennsylvania salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote inbound customer service representative in Pennsylvania is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Pennsylvania? For Remote Inbound Customer Service Representative jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Pennsylvania look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Inbound Customer Service Representative jobs? Cities in Pennsylvania with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Pennsylvania as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,191 per year, or $18.8 per hour.

Remote Customer Service Representative

Annuity Health

Reading, PA • Remote

$16 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

342nd of 488 rated business services

Job description

Description

The  Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  •  Customer/Client Focus
  •  Communication Proficiency
  •  Confidentiality/Integrity
  •  Teamwork Orientation
  •  Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

What Annuity Health employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply