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Remote Inbound Customer Service Representative Jobs in Pennsylvania

The Pennsylvania State University

$15/hr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... customer service representatives for the Spotted Lanternfly Call Center. Job duties to include:

Comcast

Remote Inbound Sales Representative (Voice)

PA · Remote

$15/hr

Job Summary This job entails achieving sales targets by effectively selling products and services and enhancing customer engagement through personalized interactions. It involves using consultative ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

New

Terminix International Company, L.P.

$13.75 - $18.50/hr

Our CSR's are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers' concerns in their homes and businesses. They enjoy making a ...

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Remote Inbound Customer Service Representative information

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$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote inbound customer service representative in Pennsylvania is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Pennsylvania? For Remote Inbound Customer Service Representative jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Pennsylvania look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Inbound Customer Service Representative jobs? Cities in Pennsylvania with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Pennsylvania as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,191 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

ABC Industries

Philadelphia, PA • On-site, Remote

$38K - $40K/yr

Full-time

Posted 13 days ago

Job description

Who We Are:
We are leading the next wave of talent acquisition innovation with a candidate-centric recruiting model that helps companies engage candidates with meaningful experiences at the right time, in the right way, from first look to first day. Our Platform infuses automation and intelligence into today's expanded recruiting cycle to increase the speed, quality, and cost-effectiveness of talent acquisition.
A customer service representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress.
In this position you will be the champion of our Continual Process Improvement plan.
Here's a look at all the key responsibilities of a service rep.
  • Take ownership of customer issues - Customer service reps must take ownership of the customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
  • Troubleshoot problems and see them through to resolution - It's important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution.
  • Escalate unresolved issues to the appropriate internal teams - A lot of times in customer support, there are issues which are highly technical or beyond the scope of what a service rep can handle on the spot. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.
  • Collect prompt and accurate feedback from customers - The work of a support rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer's suggestions on what can potentially improve their experience.
  • Document knowledge in the form of solution articles - The solution to every customer problem provides a valuable learning experience to service reps. They should be able to document this knowledge in the form of help content or solution articles so that the same problems don't occur in the future.
  • Champion the use of a helpdesk software - All the above tasks can be made easier if your company is using a dedicated customer support software. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner.

$38,500 - $40,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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