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Remote Inbound Customer Service Representative Jobs in North Carolina

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

BrandCoven

Customer Service Representative

Rocky Mount, NC · Remote

$15.50 - $21/hr

We're seeking a highly skilled and empathetic Customer Service Representative to join our remote team! As a key member of our customer experience team, you'll be the face of our company, providing ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

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Remote Inbound Customer Service Representative information

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in North Carolina?

For Remote Inbound Customer Service Representative jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in North Carolina look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in North Carolina are:

What cities in North Carolina are hiring for Remote Inbound Customer Service Representative jobs?

Cities in North Carolina with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in North Carolina as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution.

Remote Inbound Sales Representative

Raleigh, NC • Remote

Stratford Davis
See more jobs at Stratford Davisexternal

Full-time

Medical, Dental, Vision, Life

Re-posted 4 days ago

Job description

Step into a flexible, growth-focused role where you can make a meaningful impact by helping individuals and families plan for their financial future. As a Remote Inbound Representative, you will work directly with clients to understand their needs, provide strategic recommendations, and guide them toward informed financial decisions. Using a wide range of proven tools and resources, you’ll create personalized solutions designed to support long-term success.

This opportunity allows you to operate independently while benefiting from ongoing mentorship, training, and a strong support system. Your results will be driven by your initiative, consistency, and ability to build lasting client relationships.

What You’ll Do
  • Generate new business opportunities through outreach, networking, and referrals
  • Meet with clients virtually to evaluate their financial goals and current situations
  • Develop customized strategies and present solutions that align with client needs
  • Build long-term relationships by offering continuous support and value
  • Stay up to date with industry knowledge, product offerings, and compliance standards
  • Conduct your work with professionalism, accountability, and integrity
What We’re Looking For
  • A genuine interest in helping people improve their financial well-being
  • Strong verbal communication and relationship-building abilities
  • Goal-oriented mindset with the drive to succeed in a performance-based role
  • Ability to work independently and manage time effectively
  • High level of professionalism and ethical decision-making
  • Background in sales, finance, or customer service is helpful, but not required
Compensation & Perks
  • Work Flexibility: Fully remote role with control over your own schedule
  • Training & Development: Access to structured onboarding, ongoing coaching, and professional growth resources
  • Commission-Based Opportunity: commission structure with unlimited income potential
  • Supportive Environment: Work alongside a team that provides mentorship and guidance
  • Insurance Options: Life insurance coverage and access to healthcare exchange plans (medical, dental, vision)
  • Incentives & Rewards: Eligibility for bonuses, recognition programs, and performance-based rewards
  • Travel Opportunities: Qualify for incentive trips and exclusive experiences based on performance
If you're an ambitious professional seeking an exciting opportunity, apply with your resume and a brief statement on why you're the ideal candidate. We'll reach out to schedule an interview.