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Remote Inbound Customer Service Representative Jobs in Missouri

Customer Service Representative

Kansas City, MO ยท On-site +1

$15.75 - $21.25/hr

Customer Service Representative A hybrid-remote work schedule is available after the training ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

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Remote Inbound Customer Service Representative information

See Missouri salary details

$9

$17

$25

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for remote inbound customer service representative in Missouri is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Missouri? For Remote Inbound Customer Service Representative jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Missouri look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Missouri are:
What cities in Missouri are hiring for Remote Inbound Customer Service Representative jobs? Cities in Missouri with the most Remote Inbound Customer Service Representative job openings:
Infographic showing various Remote Inbound Customer Service Representative job openings in Missouri as of June 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,674 per year, or $17.6 per hour.

Customer Service Representative

A.B May

Kansas City, MO โ€ข On-site, Remote

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


Job description

Overview

Helping People Thrive for Over 60 Years!

A.B. May is Kansas City's premier, family-operated plumbing service provider, delivering exceptional service for over six decades. Our success comes from our talented team, and we are committed to providing an environment with unmatched career opportunities in the industry.

If you're self-motivated, thrive in a fast-paced environment, and take pride in your work, we want you on our team!

Customer Service Representative

A hybrid-remote work schedule is available after the training period is complete.

This position will handle customer contact through incoming calls and involves helping our customers with scheduling appointments, getting technicians to resolve their home service concerns, and answering customer questions about their home warranty or home contracts. This position will also be responsible for outbound calls to customers about products, promotions, and scheduling service calls. Minimum two years of call center experience is required. Meeting and exceeding customer expectations with a positive attitude and sunny disposition required.ย 

What You Will Do:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Respond to customer inquiries, resolve issues, and provide information about our services.
  • Call existing customers to inform of promotions
  • Schedule service appointments.
  • Maintain accurate customer records and update information in our database.
  • Follow up with customers to ensure their satisfaction with our services.

What You Will Bring:

  • High school diploma or equivalent
  • Previous customer service experience, preferably in a home services or related industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Honesty, integrity, and a positive attitude
  • Proficiency in using computer systems and software applications.
  • Ability to work independently and as part of a team.

Benefits:

  • Health Coverage: Employer-paid medical, dental, and vision plan options
  • Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
  • Savings Accounts: FSA and HSA contribution options
  • Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

  • Paid time off and holidays
  • Paid parental leave

Growth and Training Opportunities:

  • Tuition Reimbursement

Requirements:

To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Apex is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Employment Type: FULL_TIME