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Remote Inbound Customer Service Representative Jobs in Kansas City, MO

Rigdon

Customer Service Representative

Shawnee, KS · Remote

$17/hr

Customer Service Representative Seasonal | Remote | $17/hour | With Path to Full-Time Rigdon Inc ... Answer inbound customer calls and assist with service requests ( minimum 8 - 10 calls per hour)

Liveops

Remote Customer Service Agent

Olathe, KS · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Kansas City, KS · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote inbound customer service representative in Kansas City, MO is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Kansas City, MO?

For Remote Inbound Customer Service Representative jobs in Kansas City, MO, the most frequently searched job titles are:

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What cities near Kansas City, MO are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Kansas City, MO with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

Shawnee, KS • Remote

Rigdon
Personal Services • 11 - 50 employees
Learn more about Rigdonexternal

$17/hr

Full-time

Re-posted 11 days ago

Job description

Customer Service Representative

Seasonal | Remote | $17/hour | With Path to Full-Time

Rigdon Inc.

Locations

Kansas City Metro | Denver Metro | Colorado Springs Metro | Dallas-Fort Worth Metro |

Austin Metro | San Antonio Metro | Northwest Arkansas

About This Role

This is a seasonal position with the opportunity to transition to full-time based on performance. Rigdon Inc. is seeking a highly motivated, detail-oriented Customer Service Representative to join our growing team.

This is more than a phone-answering position. We are looking for someone who can think critically, solve problems, make sound decisions, document phone calls with next steps, and take ownership of their work from start to finish. The ideal candidate is dependable, organized, comfortable working in multiple systems, and able to identify and resolve issues rather than pass them to someone else.

Schedule & Compensation

  • $17.00 per hour
  • Shift windows between 8:00 AM - 6:00 PM (new team members typically start on the 9:30 AM - 6:00 PM shift)
  • Full-time hours (approximately 40 hours per week)
  • Minimum of one Saturday per month: 7:45 AM - 3:00 PM
  • Seasonal position with strong potential for full-time conversion based on performance

Responsibilities

  • Answer inbound customer calls and assist with service requests ( minimum 8 - 10 calls per hour)
  • Make outbound calls to existing clients for scheduling purposes and questions
  • Schedule appointments accurately and efficiently
  • Manage and work tickets ( minimum 40-60 tickets per day)
  • Review invoices, notes, and customer records for accuracy
  • Communicate professionally with customers and team members
  • Navigate multiple software systems simultaneously
  • Research issues, find solutions, and make informed decisions
  • Support company goals through exceptional customer service and attention to detail

Qualifications

  • Previous customer service or call center experience preferred
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Strong problem-solving and decision-making abilities
  • Comfortable learning new technology and software

Remote Work Requirements

  • Reliable high-speed internet connection
  • Dual-monitor setup required
  • New laptop or desktop ( i5 video processor, 16GB Ram, 512GB Hard Drive )
  • Dedicated, distraction-free workspace suitable for professional business communications
  • You must not be the primary caregiver for any dependent - child, elderly parent, or otherwise - during your scheduled shift. Arrangements must be in place prior to your start date.
  • Workspace must be completely free of interruptions for the duration of your entire scheduled shift, without exception
  • Webcam and microphone available and functional during working hours
  • Availability to join Zoom, Google Meet, or similar video calls with little notice for coaching, training, troubleshooting, or performance discussions

Performance Expectations

  • Average 8-10 calls per hour during assigned call times
  • Work minimum 40-60 tickets per day
  • Meet scheduling and revenue performance goals
  • Maintain accuracy, productivity, and quality standards
  • Demonstrate reliability, accountability, and initiative

What We're Looking For

We are looking for people who take ownership of their work. If you have tickets left at the end of your shift, you see it through. If something needs to get done, you find a way. We are not looking for someone who watches the clock - we are looking for someone who cares about the outcome.

This Role Is NOT a Good Fit If You...

  • Prefer to escalate issues rather than solve them
  • Need frequent reminders to stay on task
  • Are looking for a strictly clock-in, clock-out position
  • Cannot commit to being fully available and uninterrupted during your scheduled shift
  • Are not prepared to meet and maintain the performance expectations listed above


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