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Remote Inbound Customer Service Representative Jobs in Iowa

HMG Careers

Remote Customer Service and Sales

Ames, IA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Inbound Customer Service Representative information

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Iowa? For Remote Inbound Customer Service Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Iowa look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Remote Inbound Customer Service Representative jobs? Cities in Iowa with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

New Business Customer Contact Representative I

Fidelity & Guaranty Life Insurance Company

Des Moines, IA • Remote

$15.50 - $21.25/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary

This position is responsible for managing a large volume of inbound calls in a timely manner, providing accurate information to phone inquiries regarding Life and Annuity new business. This position has no supervisory responsibilities.

Duties and Responsibilities

  • Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly, thoroughly and efficiently. Efficiently research and document call reason and resolution, with focus on privacy regulations, processes and procedures
  • Handle inquiries in the best interest of the customer and company
  • Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Policy Holders, and Internal Business Partners
  • Some administrative tasks/duties

Experience and Education Requirements

  • High School Diploma
  • 0-1 years of experience working in a service center, sales support team and/or other previous industry experience preferred.

Knowledge, Skills & Abilities

  • Demonstrates basic understanding of how F&G is structured and the products/service offerings within respective coverage area.
  • Maintains effectiveness in a changing internal environment, such as assignment to a new role or functional group.
  • Handles customer questions and concerns in a timely and professional manner.
  • Demonstrates an awareness of workloads, assists team members regardless of who owns the task.
  • Begins to develop skillset to frame message to audience appropriately with coaching and guidance.
  • Develops awareness of new techniques, methods, and practices.
  • Demonstrates basic awareness and understanding of digital techniques, methods, and tools used at F&G.
  • Interacts with customers appropriately on an as-needed basis.
  • Asks thoughtful questions to understand business objectives or desired outcomes.
  • Demonstrates ability to self-organize, set priorities, and manage workload.
  • Demonstrates basic understanding of how current job fits into the organizational vision.
  • Demonstrates awareness of workload and shares updates on availability with manager
  • Understands and works to improve basic processes and systems.
  • Understands basic data concepts.
  • Accepts and owns assigned project tasks; understands impact within the team or organization.
  • Understands expectations for interaction with vendors
  • Contributes to deliverables by executing work and providing team members with appropriate status updates.
  • Demonstrates risk awareness and understands risk mitigation strategies.

Other Requirements:

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Some travel may be required (less than 10%)

#LI-MB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 – 2023

2Des Moines Register Top Workplaces 2018 – 2022

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