Inbound Customer Service Representative (Remote) – Alameda County, CA Residents ONLY
Location: Remote — you must currently reside in Alameda County, California to be considered for this role.
About InflectionCX
InflectionCX is a leader in delivering exceptional customer experiences. We're looking for professional, customer-focused individuals who are passionate about helping others and thrive in a remote environment. This isn't just another work-from-home opportunity — it's a chance to join a high-performing team committed to service excellence.
What You'll Do
- Answer inbound customer calls with professionalism, empathy, and efficiency
- Resolve customer inquiries while providing an exceptional experience
- Handle sensitive and confidential information with care and discretion
- Accurately document customer interactions
- Meet quality, attendance, and productivity expectations
- Collaborate with supervisors and teammates while working independently from home
What We Offer
- 100% remote position
- Paid training
- Supportive leadership and ongoing coaching
- Opportunities for growth and advancement
- A team genuinely committed to excellence
What We're Looking For
- Excellent communication and customer service skills
- Strong computer navigation and multitasking abilities
- Reliable high-speed internet and a distraction-free home workspace
- Self-motivated, dependable, and strong on attendance
- Previous call center or customer service experience preferred
Minimum Requirements
- Must currently reside in Alameda County, California
- Must be legally authorized to work in the United States
- Must meet all equipment and internet requirements
- Able to work scheduled shifts, including weekends or holidays if required
Note: This role is open only to current residents of Alameda County, California.
Company Description
About InflectionCX
InflectionCX is a fast-growing Business Process Outsourcing (BPO) company that partners with top-tier clients across a variety of industries to deliver exceptional customer experiences. Our team specializes in both inbound and outbound support, combining professionalism, empathy, and results-driven service. We pride ourselves on a positive, people-first culture where employees are supported, valued, and empowered to grow. At InflectionCX, you’re part of a collaborative team that’s making a real impact every day.