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Remote Humana Customer Service Jobs in Decatur, GA

Humana

Counsel

Atlanta, GA · On-site +1

This role is fully remote; however, applicants must be located in one of the following areas ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Humana

Counsel

Atlanta, GA · On-site +1

This role is fully remote; however, applicants must be located in one of the following areas ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

Counsel

Atlanta, GA · On-site +1

This role is fully remote; however, applicants must be located in one of the following areas ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Humana Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do remote humana customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote humana customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What are popular job titles related to Remote Humana Customer Service jobs in Decatur, GA? For Remote Humana Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Humana Customer Service jobs in Decatur, GA look for? The top searched job categories for Remote Humana Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Humana Customer Service jobs? Cities near Decatur, GA with the most Remote Humana Customer Service job openings:
Remote Humana Customer Service jobs near you
Principal Infrastructure Architect-Disaster Recovery

Principal Infrastructure Architect-Disaster Recovery

Humana

Atlanta, GA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

155th of 259 rated insurance

Job description

Become a part of our caring community
The Principal IT Disaster Recovery Architect defines DR strategy and supports integration and implementation across systems and applications within the organization. The Principal IT Disaster Recovery Architect provides strategic advice and guidance to infrastructure and application team(s); is highly skilled with broad technical experience and advanced DR Program strategy and operations expertise.

The Principal IT Disaster Recovery Architect defines and enables DR strategy and maturity across the organization. Ensures controls, solution and process effectively align to advance DR capabilities and functionality. Works with a broad array of infrastructure engineers, architects, application teams and production support to educate, align and mature DR capabilities and the integration of DR. Focuses on continuous improvement of DR testing to support recovery validation and drive operational resilience. Develops solutions and pathways to increase recoverability through industry expertise and peer-based relationships. Works with senior leaders and executives to drive an enterprise-wide functional strategy. Demonstrates expertise and acts as an advisor on DR strategy with all levels of leadership. Provides recommendations to senior leaders on matters of significance, and as an advanced subject matter expert competent to work at very high levels in multiple knowledge and functional areas across the enterprise.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree in Computer Science or equivalent
  • 10+ years of technical IT experience
  • 2-5 years of project/people leadership
  • 5 years of Significant cloud engineering/architecture experience in multi-region disaster recovery configurations

Preferred Qualifications

  • Multi-Region Cloud Architecture/Engineering with disaster recovery emphasis
    • Azure
    • GCP
  • Multi-Site (on-Premise) Architecture/Engineering with disaster recovery emphasis
    • GTM Load Balancing
    • Hypervisor/VMs
    • SQL Clustering
    • AIX
    • Oracle
    • Exadata
    • Storage Area Networks / NAS
    • Storage/Replication
  • Backup Data Strategy
    • Cloud
    • On-Premise
    • Cyber Vault Architecture/Operations
    • Cloud
    • On-Premise

Additional Information

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$156,600 - $215,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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