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Full Time Aetna Customer Service Jobs in Decatur, GA

PetSuites

Customer Service Representative

Roswell, GA · On-site

$12/hr

We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members. Who We Are NVA Pet ...

Transdev

Customer Service Representative

Norcross, GA · On-site

$17/hr

Customer Service Representative Transdev in Norcross, GA is hiring a Customer Service ... Paid Sick Leave: 8 hrs monthly full-time employees/ 5 hrs monthly part-time employees; medical ...

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... Part-time Full-time business chicago based experience, business administration, small business ...

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Full Time Aetna Customer Service information

See Decatur, GA salary details

$8

$16

$26

How much do full time aetna customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time aetna customer service in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Aetna Customer Service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What are some common challenges faced by Full Time Aetna Customer Service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What are Full Time Aetna Customer Service jobs?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are the most commonly searched types of Aetna Customer Service jobs in Decatur, GA? The most popular types of Aetna Customer Service jobs in Decatur, GA are:
What are popular job titles related to Full Time Aetna Customer Service jobs in Decatur, GA? For Full Time Aetna Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Full Time Aetna Customer Service jobs in Decatur, GA look for? The top searched job categories for Full Time Aetna Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Full Time Aetna Customer Service jobs? Cities near Decatur, GA with the most Full Time Aetna Customer Service job openings:
Full Time Aetna Customer Service jobs near you
Customer Service Representative - Full Time

Customer Service Representative - Full Time

WorldVia

Roswell, GA • On-site

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.

The Opportunity

Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Member Success Specialist to join us in Roswell, GA. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.

What You’ll Do
  • Respond promptly to member inquiries via phone, email, video calls, and live chat
  • Guide new members and make sure they’re excited about our programs and resources
  • Troubleshoot issues, investigate solutions, and coach members through next steps
  • Maintain accurate member records and document solutions in our systems
  • Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries
  • Inform members about additional products and services to help their business grow
  • Meet personal and team support quotas and revenue targets
  • Always champion an outstanding member experience

Requirements

  • 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
  • Engaging, empathetic communication—both written and verbal
  • Strong phone and active listening skills
  • Ability to adapt and respond to different communication styles
  • Resourcefulness, self-management, and great researching skills
  • Organized, able to multitask, prioritize, and manage time effectively
  • High school diploma required
  • Available to work on-site at our Roswell, GA headquarters, Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
  • Experience in the travel industry is a plus!

Benefits

  • Employer-Sponsored Medical and Dental Insurance with Employee Contribution
  • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
  • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
  • 401k with up to 4% Company Match
  • Paid Time Off + Company Holidays
  • Additional Time Off for Your Birthday and Work Anniversary
  • Discount Travel Program

Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. This employer participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.