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Full Time Aetna Customer Service Jobs in Decatur, GA

XACT

Customer Service Specialist - GA

Atlanta, GA · On-site +1

$14.99 - $15/hr

... excellent customer service from your secured home office. Requirements * Must speak English ... Full-time team members are eligible to join our company group plan through Aetna, once eligibility ...

XACT

Customer Service Specialist - GA

Atlanta, GA · On-site +1

$14.99 - $15/hr

Customer Service Specialist - Make a Difference for Our Customers Every Day Position Overview: We ... Full-time team members are eligible to join our company group plan through Aetna, once eligibility ...

Transdev

Customer Service Rep Full Time

Norcross, GA · On-site

$17/hr

Customer Service Representative Transdev in Norcross, GA is hiring a Customer Service ... Dispatchers Job Type: Full Time Req ID: 8753 Pay Group: QQP Cost Center: 450 The above statements ...

Transdev

Customer Service Rep Full Time

Norcross, GA · On-site

$17/hr

Customer Service Representative Transdev in Norcross, GA is hiring a Customer Service ... Dispatchers Job Type: Full Time Req ID: 8753 Pay Group: QQP Cost Center: 450 The above statements ...

Unifi

Airport Customer Service Agent (Full-Time)

Atlanta, GA · On-site

$15 - $20/hr

General information Job Title Airport Customer Service Agent (Full-Time) Date Thursday, August 13, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 15.50 Full/Part Time ...

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All JobsAetna Customer Service JobsFull Time Aetna Customer Service JobsFull Time Aetna Customer Service Jobs in Decatur, GA

Full Time Aetna Customer Service information

See Decatur, GA salary details

$8

$16

$26

How much do full time aetna customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for full time aetna customer service in Decatur, GA is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What is a full time Aetna customer service job?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.

What are the key skills and qualifications needed to thrive as a full time Aetna customer service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What are some common challenges faced by full time Aetna customer service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are the most commonly searched types of Aetna Customer Service jobs in Decatur, GA?

The most popular types of Aetna Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Full Time Aetna Customer Service jobs?

Cities near Decatur, GA with the most Full Time Aetna Customer Service job openings:

Full Time Aetna Customer Service jobs near you

Customer Service Specialist - GA

XACT

Atlanta, GA • On-site, Remote

$14.99 - $15/hr

Full-time, Contractor

Dental, Vision, Life, PTO

Re-posted 20 days ago

Job description

This is a remote position.

We are looking for energetic individuals that have an interest in providing our clients/customers with excellent customer service from your secured home office.



Requirements
• Must speak English fluently.

• Be able to type 40 words per minute or greater;

• High-speed DSL or cable connection rated at least 10 MB download speed and 2 MB upload speed.

• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.

• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.

• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.

• A webcam, for training, compliance, and collaboration purposes.

• A wired network connection (wireless is not permitted).

• An approved-brand USB headset for VOIP

• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.


Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through Aetna, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.