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Full Time Aetna Customer Service Jobs in Rome, GA

Alfa Insurance - Ben McWhorter Agency

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Customer Service Representative

Rome, GA · On-site

$18 - $22/day

Customer Service Representative (Insurance) Job Overview We are seeking a personable, reliable, and ... Employment Status: Full-Time or Part-Time options available. * Pay Rate: $18.00 - $22.00 per hour ...

New

Circle K

Customer Service Representative

Cartersville, GA

$14.25 - $19.25/hr

Store 2723554: 902 Joe Frank Harris Pkwy, Cartersville, Georgia 30120 Shift Availability Days & Evenings & Overnight Time Type Full time Customer Service Representative We want you to join our team ...

Circle K

Customer Service Representative

Rome, GA

$16 - $21.75/hr

Store 2723720: 2995 Cedartown Hwy, Rome, Georgia 30161 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to join our ...

Circle K

Customer Service Representative

Calhoun, GA

$14 - $19.25/hr

Store 2723651: 808 S Wall St, Calhoun, Georgia 30701 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to join our ...

Circle K

Customer Service Representative

Cartersville, GA

$14.25 - $19.25/hr

Store 2723683: 501 N Tennessee St, Cartersville, Georgia 30120 Shift Availability Days (Weekdays + Weekend Availability Required) Time Type Full time Customer Service Representative We want you to ...

Circle K Stores, Inc.

Customer Service Representative

Rome, GA · On-site

$13.50 - $18.25/hr

Store 2723678: 5880 Calhoun Hwy, Rome, Georgia 30161 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Full time Customer Service Representative We want you to join our ...

Circle K

Customer Service Representative

Cartersville, GA

$14.25 - $19.25/hr

Store 2723554: 902 Joe Frank Harris Pkwy, Cartersville, Georgia 30120 Shift Availability Days & Evenings & Overnight Time Type Full time Customer Service Representative We want you to join our team ...

Circle K

Customer Service Representative

Cartersville, GA

$14.25 - $19.25/hr

Store 2723554: 902 Joe Frank Harris Pkwy, Cartersville, Georgia 30120 Shift Availability Days & Evenings & Overnight Time Type Full time Customer Service Representative We want you to join our team ...

Circle K

Customer Service Representative

Cartersville, GA

$14.25 - $19.25/hr

Store 2723683: 501 N Tennessee St, Cartersville, Georgia 30120 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Full time Customer Service Representative We want you ...

Circle K

Customer Service Representative

Rome, GA

$16 - $21.75/hr

Store 2723655: 2401 Garden Lakes Blvd, Rome, Georgia 30165 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to join ...

Circle K Stores, Inc.

Customer Service Representative

Rome, GA · On-site

$13.50 - $18.25/hr

Store 2723659: 1425 Turner McCall Blvd, Rome, Georgia 30161 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to join ...

Circle K

Customer Service Representative

Rome, GA

$16 - $21.75/hr

Store 2723678: 5880 Calhoun Hwy, Rome, Georgia 30161 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Full time Customer Service Representative We want you to join our ...

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All JobsAetna Customer Service JobsFull Time Aetna Customer Service JobsFull Time Aetna Customer Service Jobs in Rome, GA

Full Time Aetna Customer Service information

See Rome, GA salary details

$8

$17

$27

How much do full time aetna customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for full time aetna customer service in Rome, GA is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a full time Aetna customer service job?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.

What are the key skills and qualifications needed to thrive as a full time Aetna customer service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What are some common challenges faced by full time Aetna customer service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are the most commonly searched types of Aetna Customer Service jobs in Rome, GA?

The most popular types of Aetna Customer Service jobs in Rome, GA are:

What cities near Rome, GA are hiring for Full Time Aetna Customer Service jobs?

Cities near Rome, GA with the most Full Time Aetna Customer Service job openings:

Full Time Aetna Customer Service jobs near you

Customer Service Representative

Alfa Insurance - Ben McWhorter Agency

Rome, GA • On-site

$18 - $22/day

Full-time

Life, PTO

Posted 2 days ago

New

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Job description

Customer Service Representative (Insurance)

Job Overview We are seeking a personable, reliable, and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our policyholders, assisting with inquiries, processing policy updates, and providing exceptional support. While prior experience in the insurance industry is preferred, it is not mandatory—we are willing to train the right individual who possesses strong communication skills and a dependable work ethic.

Key Responsibilities

  • Deliver friendly, professional support to incoming client inquiries via phone, email, and in-person.
  • Assist clients with policy changes, billing questions, claim status updates, and general coverage information.
  • Maintain accurate, up-to-date client records within the agency management system.
  • Build positive relationships with policyholders through dependable and proactive service.
  • Collaborate with insurance carriers and internal account managers to resolve complex customer requests.

Qualifications & Requirements

  • Active Property & Casualty (P&C) or Life & Health License (Required upon hire or within an agreed timeframe).
  • Strong interpersonal and communication skills; personable and comfortable talking with clients daily.
  • Proven reliability with a strong track record of punctuality and attendance.
  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
  • Previous experience in an insurance agency or brokerage setting preferred, but not required.
  • Comfort with standard office software, phone systems, and database navigation.

Position Details & Compensation

  • Employment Status: Full-Time or Part-Time options available.
  • Pay Rate: $18.00 – $22.00 per hour (commensurate with experience and licensing).
  • Schedule: Standard business hours with flexibility depending on full-time/part-time status.

Benefits Included

  • Paid Time Off (PTO) (accrued paid vacation, personal, and sick days).
  • Ongoing professional development and licensing support.

Note: Medical, Dental, and Vision insurance coverage are not offered for this position.

Company Description

Founded in 1946, Alfa Insurance is a trusted, top-rated provider offering comprehensive auto, home, life, and business coverage to over one million customers across the Southeast. Our local agency in Rome, Georgia, serves as a community-focused extension of that legacy, dedicated to protecting families and small businesses throughout Floyd County and neighboring areas. Driven by values of integrity and exceptional customer care, our team strives to provide personalized financial security and dependable service to every client we serve.