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Remote Humana Customer Service Jobs in Utah (NOW HIRING)

Humana

Senior Detection Engineer

North Salt Lake, UT · On-site +1

$109K - $150K/yr

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Senior Detection Engineer

North Salt Lake, UT · On-site +1

$109K - $150K/yr

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Senior Detection Engineer

North Salt Lake, UT · On-site +1

$109K - $150K/yr

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Lehi, UT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Draper, UT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Humana Customer Service information

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.
What are popular job titles related to Remote Humana Customer Service jobs in Utah? For Remote Humana Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Humana Customer Service jobs in Utah look for? The top searched job categories for Remote Humana Customer Service jobs in Utah are:
What cities in Utah are hiring for Remote Humana Customer Service jobs? Cities in Utah with the most Remote Humana Customer Service job openings:
Remote Humana Customer Service jobs near you

Senior Detection Engineer

Humana

North Salt Lake, UT • On-site, Remote

$109K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 263 frontline employees who took The Breakroom Quiz

160th of 299 rated insurance

Job description

Become a part of our caring community
The Senior Detection Engineer position is a technical subject matter expert for the Humana detection engineering team. You will work closely with EIP's Threat Management and Response teams as well as other Information Security and IT teams. You will report to the Associate Director, SIEM Engineering.

As a Senior Detection Engineer, you will be responsible for technical execution and delivery of Detection Engineering capabilities. This is an exciting opportunity to join an engineering focused security team that leverages automation and AI/ML capabilities with a cutting-edge detection-as-code CI/CD pipeline.

This role has responsibility for delivering and curating custom threat detection content in Splunk, partnering closely with EIP groups such as Cyber Security Operations Centre (CSOC), Threat Hunting, Cyber Threat Intelligence, and IT teams such as Enterprise Observability to deliver threat detection services. This role will also lead and participate in defensive security projects and initiatives to defend Humana and its members against the evolving cybersecurity threat landscape.

Skills

  • Develop custom tools and leverage automation and orchestration for threat detections, malware research and threat intelligence needs.

  • Strong familiarity of MITRE ATT&CK or similar frameworks.

  • Creation and maintenance of policy, standards, procedures, and documentation

  • Use KPIs and other metrics to identify opportunities for process improvements.

  • Experience working under and providing support for regulatory frameworks such as HIPAA, PCI, SOC2, etc.

You should be located within 50 miles of one of our Hub sites or be willing to relocate to one of these areas. These sites are in Atlanta GA, Boston MA, Charlotte NC, Chicago IL, Dallas TX, Ft. Lauderdale or Tampa FL, Louisville KY, Baltimore DC Metro, Nashville TN, or New York Metro NY.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree in Cybersecurity, Information Technology or a related field is preferred.

  • Minimum of 4 years' experience with threat hunting, threat research, threat intelligence or incident response.

  • Expert level understanding of the threat landscape in adversary tools such as command-and-control (C2) frameworks, remote management and access tools (RMMs), credential theft utilities, proxy and tunneling tools, cloud attack tooling, data exfiltration utilities, malware loaders, ransomware, and post-exploitation frameworks, as well as the tactics, techniques, and procedures (TTPs) associated with their use.

  • Experience with SIEM technologies such as Splunk (preferred), Microsoft Sentinel, Google Chronicle, Elastic Stack, Rapid7, CrowdStrike NG-SIEM, Exabeam, Cortex, LogRhythm, IBM QRadar.

  • Deep understanding of how complex, multi-stage malware functions.

  • Advanced knowledge of security endpoint detection and response, network forensics and malware analysis across systems whether on premise or in varied cloud environments consisting of physical or virtual workloads.

  • Extensive experience creating and maintaining custom threat detection rules, leveraging enrichment data from threat intel and attack surface services.

Preferred Qualifications

  • Professional certification in a relevant cybersecurity field (i.e., OSCP, GCTI, GREM, etc)

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$106,900 - $147,000 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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