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Remote Humana Customer Service Jobs in Kentucky (NOW HIRING)

Humana

Telephonic Care Coach

Louisville, KY · Remote

$53K - $72K/yr

Work Style: Remote * Travel Requirements: 5% travel includes attending face-to-face and ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

New

Humana

Senior Application Architect

Louisville, KY · On-site +1

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

New

Humana

Telephonic Care Coach

Louisville, KY · Remote

$53K - $72K/yr

Work Style: Remote * Travel Requirements: 5% travel includes attending face-to-face and ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

New

Humana

Telephonic Care Coach

Louisville, KY · Remote

$53K - $72K/yr

Work Style: Remote * Travel Requirements: 5% travel includes attending face-to-face and ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

New

Humana

Senior Application Architect

Louisville, KY · On-site +1

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

New

Humana

Senior Application Architect

Louisville, KY · On-site +1

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

New

Humana

IT Project Manager

Louisville, KY · Hybrid

$94K - $111K/yr

Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they ...

Humana

Lead Data Scientist

Louisville, KY · On-site +1

... our customers. Join our rapidly expanding team of dedicated data scientists, engineers, policy ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

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Remote Humana Customer Service information

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a remote Humana customer service representative?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a remote Humana customer service representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

Does remote Humana customer service offer remote work options?

Remote Humana customer service positions typically offer remote work options, allowing employees to perform their duties from home. These roles often require strong communication skills, computer proficiency, and the ability to work independently within a virtual environment.
What are the most commonly searched types of Humana Customer Service jobs in Kentucky? The most popular types of Humana Customer Service jobs in Kentucky are:
What are popular job titles related to Remote Humana Customer Service jobs in Kentucky? For Remote Humana Customer Service jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Humana Customer Service jobs in Kentucky look for? The top searched job categories for Remote Humana Customer Service jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Humana Customer Service jobs? Cities in Kentucky with the most Remote Humana Customer Service job openings:
Remote Humana Customer Service jobs near you
Infographic showing various Remote Humana Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution.

Telephonic Care Coach

Humana

Louisville, KY • Remote

$53K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
The Care Coach 1 assesses and evaluates member's needs to achieve and maintain wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

The Telephonic Care Coach 1 employs a variety of strategies and techniques to support a member's wellness state by coordinating services and resources. Identify and resolve barriers that hinder care. Ensure patient is progressing towards desired outcomes by overseeing patient care through use of assessment, data, conversations with member, and active care planning. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follow direction. Managers manage and often guide work according to precedent and documented procedures/regulations/professional standards with some interpretation.


Use your skills to make an impact

Required Qualifications

  • Must reside in the state of Kentucky or within a county contiguous to the Kentucky state border in Ohio, Indiana, Illinois, Missouri, Tennessee, Virginia, or West Virginia, within a 15mile radius
  • 2+ years of related experience in a Care Coach or similar role
  • Proficiency in Microsoft Office, including Word and Excel
  • Ability to use multiple electronic software applications to perform job responsibilities

Preferred Qualifications

  • Bachelor's degree in social sciences, social work, human services, or a related field
  • Experience working with Medicare and Medicaid recipients
  • Experience with electronic case documentation and documenting across multiple systems
  • Experience in health promotion, coaching, and wellness
  • Knowledge of community health, social service agencies, and local resources
  • Bilingual proficiency. Must be able to speak, read, and write fluently in English and one additional language. The hiring team will require selected candidates to complete a language proficiency assessment in both languages.

Additional Information

  • Schedule/Time Zone: Monday through Friday, 8:00 AM - 5:00 PM Easter Time Zone with flexibility to work overtime as per business needs.
  • Work Location: Kentucky
  • Work Style: Remote
  • Travel Requirements: 5% travel includes attending face-to-face and collaborative meetings at Humana's Louisville, KY location.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$53,700 - $72,600 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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