Toast creates technology to help restaurants and local businesses succeed in a digital world ... Note: this is a role where you will be primarily remote, working at home, but also spending ...
Toast creates technology to help restaurants and local businesses succeed in a digital world ... Note: this is a role where you will be primarily remote, working at home, but also spending ...
Toast creates technology to help restaurants and local businesses succeed in a digital world ... Note: this is a role where you will be primarily remote, working at home, but also spending ...
Toast creates technology to help restaurants and local businesses succeed in a digital world ... Note: this is a role where you will be primarily remote, working at home, but also spending ...
Remote Hospitality Technology information
What is remote hospitality technology?
Remote Hospitality Technology refers to digital tools and systems that allow hospitality businesses, such as hotels and restaurants, to manage operations, serve guests, and handle bookings from a distance. This can include cloud-based property management systems, contactless check-in/check-out solutions, online booking platforms, and mobile guest services. These technologies improve efficiency, enhance guest experiences, and enable staff to work remotely when necessary. The adoption of remote hospitality technology has grown rapidly in recent years, especially in response to changing guest expectations and health and safety concerns.
What are the key skills and qualifications needed to thrive in remote hospitality technology?
To thrive in Remote Hospitality Technology, you need a solid understanding of hospitality operations, IT systems, and customer service principles, often supported by a degree in hospitality management or information technology. Familiarity with property management systems (PMS), cloud-based booking engines, and remote support tools is typically required, along with relevant certifications like Certified Hospitality Technology Professional (CHTP). Strong problem-solving, communication, and adaptability skills help professionals effectively address client needs and troubleshoot issues from a distance. These skills ensure seamless technology integration, high guest satisfaction, and efficient remote support in a rapidly evolving hospitality landscape.
How do remote hospitality technology professionals typically collaborate with onsite staff and other team members?
Remote hospitality technology professionals frequently work with onsite staff, such as hotel managers and front desk personnel, through video calls, chat platforms, and remote access tools. Clear communication and responsiveness are key, as you may need to troubleshoot issues or provide training from a distance. Regular virtual meetings and documented procedures help ensure seamless coordination, and many teams use project management software to track tasks and progress. Building strong relationships with onsite teams is essential for success in this role.
What is the difference between Remote Hospitality Technology vs Remote Hotel Front Desk Agent?
| Aspect | Remote Hospitality Technology | Remote Hotel Front Desk Agent |
|---|---|---|
| Credentials | Technical certifications, hospitality software knowledge | Customer service skills, hospitality experience |
| Work Environment | Remote, tech-focused roles | Remote customer service, hospitality industry |
| Employer & Industry Usage | Hotels, resorts, hospitality tech companies | Hotels, resorts, hospitality industry |
| Search & Comparison Intent | Tech roles in hospitality, remote hospitality jobs | Customer service roles in hotels, remote front desk jobs |
Remote Hospitality Technology involves technical roles focused on implementing and managing hospitality software solutions remotely, requiring technical skills and certifications. In contrast, Remote Hotel Front Desk Agents handle guest inquiries and reservations remotely, emphasizing customer service skills. Both roles serve the hospitality industry but differ in skill requirements and daily tasks.
What are popular job titles related to Remote Hospitality Technology jobs in Ohio?
For Remote Hospitality Technology jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Hospitality Technology jobs in Ohio look for?
The top searched job categories for Remote Hospitality Technology jobs in Ohio are:
What cities in Ohio are hiring for Remote Hospitality Technology jobs?
Cities in Ohio with the most Remote Hospitality Technology job openings:
Job description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Join Toast's rapidly expanding Customer Growth (Upsell) Sales team! We empower existing SMB Toast POS customers to maximize their success by expanding their product offerings. As a Growth Account Executive, you'll manage a book of existing SMB customers with a goal of driving revenue through expansion and product adoption. This is a full-cycle role where you'll partner with cross-functional teams to deliver value across the Toast platform. Our sales culture is a dynamic blend of competitive drive and collaborative spirit, where winning as a team is paramount.
Note: this is a role where you will be primarily remote, working at home, but also spending occasional time in the field in your assigned territory(s).
What you'll do (Responsibilities):
As a Customer Growth Account Executive, you will drive revenue growth by:
- Managing the full sales cycle for customer expansion, identifying and closing upsell opportunities within your assigned territory of existing Toast SMB POS customers, from outbound prospecting to contract negotiation and close.
- Utilizing consultative selling and discovery, conducting deep discovery to uncover customer pain points and business goals, leveraging consultative sales techniques to position Toast's expanded product offerings.
- Achieving quota attainment, consistently meeting and exceeding monthly sales revenue and unit booking targets.
- Executing pipeline management, maintaining a highly organized sales pipeline and activity records within Salesforce CRM and other essential tools.
- Demonstrating market and product expertise, developing a strong understanding of the competitive landscape to effectively position Toast solutions and articulate their unique value.
- Engaging in cross-functional collaboration, partnering seamlessly with New Business, Services, and Implementation teams to ensure successful customer onboarding and satisfaction.
- Applying strategic sales methodology, using proven sales methodologies (ex. Sandler) to uncover urgency, drive value, and create compelling propositions.
What you'll need to thrive (Requirements):
We're looking for a driven and adaptable sales professional with:
- Proven sales acumen, including 2+ years of quota-carrying sales experience in a closing role (ex. Business Development Representative, Account Executive), with a consistent track record of meeting and exceeding monthly sales performance goals.
- A track record of success in a high-velocity or high-volume, transactional B2B SaaS sales environment.
- Expertise in full-cycle sales skills, including deep discovery, compelling storytelling, persuasive negotiation, and effective closing techniques.
- A consultative approach, with the ability to act as a strategic consultant, challenging prospects' perspectives and driving new ways of thinking about their business.
- A growth and ownership mindset, being highly self-motivated, competitive, resilient, and taking strong ownership of results.
- Exceptional communication skills, including excellent written and verbal communication, coupled with strong time management and organizational abilities.
- The ability to adapt, with a proven capacity to thrive and adjust in a dynamic, rapidly evolving sales environment.
What will help you stand out (Nonessential Skills/Nice to Haves):
- Familiarity with Salesforce CRM.
- Experience with Sandler Sales Training or similar structured sales methodologies.
- Prior B2B sales experience within the SMB, restaurant, hospitality, or retail sectors.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
About Toast
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Boston, MA, US
Year founded
2011