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Remote Helpdesk Jobs in Riverside, NJ (NOW HIRING)

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

1-800-Plumber

Master Plumber Remote

NJ · On-site +1

$1.50K - $2.50K/mo

This role is ideal for a licensed Master Plumber who wants to leverage their experience in a flexible, primarily remote position while helping support a professional residential and commercial ...

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

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$34

How much do remote helpdesk jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote helpdesk in Riverside, NJ is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Riverside, NJ? The most popular types of Helpdesk jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Remote Helpdesk jobs? Cities near Riverside, NJ with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Riverside, NJ as of May 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution, with an average salary of $48,635 per year, or $23.4 per hour.

Helpdesk Coordinator (1 day REMOTE: Tues, Wed or Thu) - Trenton, NJ/Hybrid

STI

Trenton, NJ • On-site, Remote

Full-time

Posted 15 days ago

Job description

Helpdesk Coordinator (1 day REMOTE: Tues, Wed or Thu)
Trenton, NJ/Hybrid
5+ Months
Note1: 35 hour workweek.
Note2: Candidates will be required to come onsite for fingerprinting prior to start.
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday).
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
Candidate needs good communication (verbal and written)
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

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