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Remote Helpdesk Jobs in Kyle, TX (NOW HIRING)

Solid Rock Recruiting LLC

Remote Tax Manager

Austin, TX · On-site +1

$135K - $195K/yr

We look forward to connecting with candidates who are passionate about helping clients and growing within a collaborative, remote environment. Apply today by sending your resume to brian ...

ForgeFit

Remote Inside Sales Representative

Austin, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

Nexora Talent

Remote Customer Experience Coordinator

Austin, TX · Remote

$17.75 - $23.25/hr

This is an excellent opportunity for individuals who enjoy helping others, working remotely, and ... Benefits * 100% Remote position. * Flexible work schedule. * Comprehensive onboarding and training ...

New

ForgeFit

Remote Customer Service Specialist

Austin, TX · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

HMG Careers

Remote Sales Specialist

San Marcos, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

New Braunfels, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

New Braunfels, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

San Marcos, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

ReminderMedia

Remote Account Executive

Austin, TX · Remote

$65K - $125K/yr

ReminderMedia is a leading marketing services provider dedicated to helping small businesses grow ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

ReminderMedia

Remote Account Executive

Austin, TX · Remote

$65K - $125K/yr

ReminderMedia is a leading marketing services provider dedicated to helping small businesses grow ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

AO Globe Life

Remote Benefits Specialist

Austin, TX · Remote

Remote Insurance Benefits Advisor - Globe Life AO Globe Life AO is expanding and looking for ... At AO Globe Life, everything we do revolves around helping Make Tomorrow Better. We empower our ...

YO AI Labs

Senior Software Engineer - Remote

Austin, TX · Remote

$121K - $160K/yr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior ...

New

Globe Life American Income Division

Be Seen First

Remote Insurance Sales Associate

Austin, TX · Remote

$50K - $120K/yr

Remote Insurance Sales Associate - Globe Life, The American Income Life Division Do you have a serving attitude and love helping families? Are you seeking an amazing 100% remote position? Globe Life ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Kyle, TX

Remote Helpdesk information

See Kyle, TX salary details

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How much do remote helpdesk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote helpdesk in Kyle, TX is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What job categories do people searching Remote Helpdesk jobs in Kyle, TX look for? The top searched job categories for Remote Helpdesk jobs in Kyle, TX are:
What cities near Kyle, TX are hiring for Remote Helpdesk jobs? Cities near Kyle, TX with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Outbound Sales Development Representative

Outbound Sales Development Representative

Systemverse

Austin, TX • On-site, Remote

$50K/yr

Full-time

Posted 24 days ago

Job description

Outbound Sales Development Representative (MSP / IT Services)


We’re a growing Managed Service Provider (MSP) looking for an Outbound Sales Development Representative (SDR) to generate new business opportunities for our managed IT services, cybersecurity, and cloud solutions. This role is focused on net-new logo acquisition through proactive outbound efforts and is ideal for someone who understands (or wants to specialize in) selling IT services to SMB and mid-market organizations.

You’ll be the front line of our sales motion—opening doors, starting conversations, and qualifying prospects for long-term managed services relationships.


Location: Austin, TX - In Office

Employment Type: Full-Time


What We Offer

  • Competitive base salary plus commission and performance bonuses
  • Clear path to Account Executive or Senior Sales roles
  • Training on MSP offerings, common buyer objections, and consultative selling
  • Direct access to leadership and real influence on sales strategy
  • Flexible work environment and a team-first culture
Compensation:

$50,000 Base + Commission


Responsibilities:

What We’re Looking For

  • Proactively prospect SMB and mid-market companies via cold calls, email, and LinkedIn
  • Identify IT decision-makers (Owners, CEOs, COOs, IT Managers, Directors of Operations)
  • Qualify prospects based on MSP-relevant criteria (environment size, pain points, compliance needs, contract readiness)
  • Set discovery calls for Account Executives or technical leadership

Communicate the value of:

  • Managed IT Services & Helpdesk
  • Cybersecurity & Endpoint Protection
  • Cloud Services (Microsoft 365, Azure, backups, DR)
  • Compliance-driven IT (HIPAA, SOC 2, CJIS, nonprofit/government, etc.)
  • Maintain clean, up-to-date activity tracking and pipeline notes in the CRM
  • Collaborate with leadership to refine outbound messaging, vertical focus, and ideal client profile
  • Consistently hit activity, meeting, and pipeline generation targets

Qualifications:

What We’re Looking For

  • 1–3 years of outbound sales, SDR, or BDR experience (MSP, IT services, or SaaS preferred)
  • Comfortable with cold calling and objection handling
  • Strong ability to translate technical services into business outcomes (risk reduction, uptime, scalability, cost control)
  • Organized, self-directed, and metrics-driven
  • Experience working CRM-driven sales processes
  • Coachable mindset with a desire to grow into a full-cycle sales role


Nice to Have

  • Prior experience selling managed services or recurring revenue contracts
  • Familiarity with MSP pricing models (per-user, per-device, bundled offerings)
  • Understanding of common SMB IT pain points: security gaps, unreliable vendors, aging infrastructure
  • Experience selling into regulated or compliance-heavy industries

About Company

Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department.

We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion.

We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.