ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Jackson, MI (NOW HIRING)

HMG Careers

Sales Consultant Remote

Napoleon, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

Brooklyn, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

North Adams, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Representative Remote

Manitou Beach, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Charlotte, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Cement City, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Concord, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Jackson, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Leslie, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Manager

Manitou Beach, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Client Advocate

Jackson, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

New

HMG Careers

Remote Sales Representative

Grass Lake, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Springport, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

Dansville, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Coordinator Remote

Grass Lake, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

Mason, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Springport, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Representative

Albion, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Sales Consultant Remote

Jackson, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

next page

Showing results 1-20

All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Jackson, MI

Remote Helpdesk information

See Jackson, MI salary details

$11

$21

$30

How much do remote helpdesk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote helpdesk in Jackson, MI is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Jackson, MI?

The most popular types of Helpdesk jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Remote Helpdesk jobs?

Cities near Jackson, MI with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Jackson, MI as of August 2026, with employment types broken down into 4% Internship, 68% Full Time, 12% Part Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,811 per year, or $21.1 per hour.

Remote Experience Specialist - Part Time

TRUE Community Credit Union

Jackson, MI • On-site, Remote

$19.35 - $22.76/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Remote Experience Specialist
Every member has a story. Join a team that's dedicated to helping people write their next chapter.
TRUE Community Credit Union is looking for a Limited Part-Time Remote Experience Specialist to join our team. If you enjoy helping people, solving problems, and creating meaningful experiences through technology, we'd love to meet you.
As a Remote Experience Specialist, you'll serve as the first point of contact for members across multiple remote channels. You'll assist with transactions, answer questions, provide financial guidance, and help members confidently navigate digital banking tools. Every interaction is an opportunity to build trust, strengthen relationships, and make a positive impact.
Pay & Benefits
  • $19.35 - $22.76 per hour based on experience beyond the requirements of the role and geographic location
  • Medical benefits, dental, and vision coverage
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Paid holidays, birthday time off, inclusion time, and volunteer time
  • 401(k) and employer-funded pension plan
  • Annual bonus reward program
  • TRUE Cares Paid Family Leave
  • Gym membership reimbursement
  • Tuition reimbursement

Schedule
Up to 26-29 hours per week, including:
  • Monday through Friday shifts beginning as early as 8:00 a.m. and ending around 5:15 p.m.
  • 2 to 3 Saturdays per month from 8:45 a.m. to 1:15 p.m.

What You'll Do
  • Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
  • Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
  • Resolve member concerns with professionalism, empathy, and urgency
  • Educate members on digital banking services and self-service tools
  • Promote confidence and adoption of new technology solutions
  • Identify opportunities to improve members' financial well-being through products and services that meet their needs
  • Build strong relationships while navigating multiple systems and processes
  • Collaborate with team members and participate in ongoing training and development

What We're Looking For
  • High school diploma or GED required
  • 1-2 years of customer service experience required
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Comfort using technology and navigating multiple systems simultaneously
  • Basic personal finance knowledge

Preferred Qualifications
  • Previous financial institution experience
  • Bilingual in Spanish, Arabic, or another language

Why TRUE?
At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. If you're looking for a rewarding opportunity with a purpose-driven organization, there's a place here for the TRUE you.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply