ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Akron, OH (NOW HIRING)

Qualityip

HelpDesk Technician- Second Shift

Kent, OH · Remote

$20.50 - $27.75/hr

Salary: 41,600-55,000 HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing ... Remote applicants outside of Ohio will not be considered. Key Responsibilities: * Rapidly diagnose ...

AMN Healthcare, Inc.

Remote Radiology

Beachwood, OH · Remote

$465K - $525K/yr

& Requirements Remote Radiology StartDate: ASAP Available Shifts: Monday - Friday Pay Rate: $465000 ... helping healthcare organizations provide quality patient care that continually evolves to make ...

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and ...

AMN Healthcare, Inc.

Remote Radiology

Beachwood, OH · Remote

$465K - $525K/yr

& Requirements Remote Radiology StartDate: ASAP Available Shifts: Monday - Friday Pay Rate: $465000 ... helping healthcare organizations provide quality patient care that continually evolves to make ...

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

That's okay-we'll help you build it. What You'll Do * Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and ...

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

HMG Careers

Remote Sales Specialist

Akron, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Massillon, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Akron, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Cleveland, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Akron, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Medina, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

next page

Showing results 1-20

People also search for

All JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Akron, OH

Remote Helpdesk information

See Akron, OH salary details

$12

$22

$32

How much do remote helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote helpdesk in Akron, OH is $22.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Akron, OH? The most popular types of Helpdesk jobs in Akron, OH are:
What are popular job titles related to Remote Helpdesk jobs in Akron, OH? For Remote Helpdesk jobs in Akron, OH, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Akron, OH look for? The top searched job categories for Remote Helpdesk jobs in Akron, OH are:
What cities near Akron, OH are hiring for Remote Helpdesk jobs? Cities near Akron, OH with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Akron, OH as of May 2026, with employment types broken down into 5% Full Time, 48% Part Time, and 47% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution, with an average salary of $46,068 per year, or $22.1 per hour.
HelpDesk Technician- Second Shift

HelpDesk Technician- Second Shift

Qualityip

Kent, OH • Remote

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Salary: 41,600-55,000

HelpDesk Technician


About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers business objectives.


Position Overview: We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency. The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team.


Location Requirement: Candidates must currently reside in the state of Ohio. Remote applicants outside of Ohio will not be considered.


Key Responsibilities:


  • Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary
  • Support senior-level IT staff in various tasks
  • Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
  • Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
  • Install, configure, and troubleshoot computer systems, printers, and other peripherals
  • Accurately document technical issues and resolutions in the ticketing system
  • Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
  • Assist in the deployment and upgrade of software and hardware
  • Educate end-users in basic IT functions and best practices
  • Conduct regular system maintenance tasks, such as backups and software updates


Qualifications and Skills:


  • Fundamental understanding of Windows Server
  • Experience with remote access technologies
  • Knowledge of antivirus software and basic Windows networking
  • Strong verbal and written communication skills
  • High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
  • Proven experience as a HelpDesk Technician or in a similar role
  • Proficiency in Windows operating systems
  • Competency in computer hardware, software, networking, and troubleshooting
  • Ability to work both independently and as part of a team in a fast-paced environment
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
  • Strong technical troubleshooting and problem-solving skills
  • Meticulous attention to detail in documenting technical issues and solutions
  • Ability to prioritize and effectively manage multiple tasks


Cultural Fit: We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.


Benefits:


  • Competitive salary with performance-based incentives.
  • Medical Mutual Health Insurance with HSA & ancillary benefits.
  • John Hancock Retirement Account Simple IRA with 3% company match.
  • Flexible scheduling options.
  • Paid Time Off.
  • Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
  • Crewhu employee recognitionand peer-to-peer recognition platform, where team members can celebrate achievements and recognize each others contributions.
  • Free company apparel.
  • Microsoft Workplace Discount.
  • Keeper Password Manager.
  • CompTIA content & exam voucher discounts.


If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!