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Remote Desktop Technician Jobs in Akron, OH (NOW HIRING)

Qualityip

HelpDesk Technician- Second Shift

Kent, OH · Remote

$20.50 - $27.75/hr

Remote applicants outside of Ohio will not be considered. Key Responsibilities: * Rapidly diagnose ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $28.75/hr

Provide remote support to managed services customers using remote monitoring and management (RMM ... Adhere to defined escalation procedures and collaborate with senior technicians and engineering ...

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$13

$21

$31

How much do remote desktop technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop technician in Akron, OH is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.70 per hour, depending on experience, location, and employer.

What is a Remote Desktop Technician job?

A Remote Desktop Technician is an IT support professional responsible for troubleshooting and resolving technical issues related to remote desktop connections. They assist users with software installations, network connectivity, security concerns, and performance issues on remote systems. Using remote access tools, they diagnose and fix problems without needing to be physically present. This role requires strong problem-solving skills, knowledge of operating systems, and familiarity with remote desktop protocols.

What are the key skills and qualifications needed to thrive in the Remote Desktop Technician position, and why are they important?

To excel as a Remote Desktop Technician, you need a solid understanding of computer hardware, network troubleshooting, and remote support protocols, often backed by an associate degree in IT or a related field. Familiarity with remote desktop software (such as TeamViewer, Remote Desktop Services, or LogMeIn), ticketing systems, and certifications like CompTIA A+ or Microsoft MCP are common requirements. Outstanding problem-solving abilities, clear communication, and patience with users are essential soft skills in this role. These qualifications ensure efficient technical support, high user satisfaction, and minimized downtime for the organizations you support.

What are some common challenges Remote Desktop Technicians face in their daily work?

Remote Desktop Technicians frequently encounter challenges such as resolving issues without physical access to devices, handling a high volume of support requests, and communicating technical solutions to non-technical users. Additionally, they may have to quickly adapt to different operating systems, software environments, or unique client setups. Strong troubleshooting skills, patience, and effective communication are key to overcoming these obstacles and ensuring users get prompt, effective resolutions. Being proactive and maintaining thorough documentation also help technicians succeed in fast-paced, remote support environments.
More about Remote Desktop Technician jobs
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Remote Desktop Technician jobs near you

Desktop Support/Network Engineer -Cleveland

Echo IT Solutions

Cleveland, OH • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support/Network Engineer

We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.

Responsibilities:

  • Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
  • Perform PC and laptop imaging, installation, and repair as needed.
  • Deploy software remotely using established tools and processes.
  • Utilize monitoring tools to identify and address potential issues before they impact users.
  • Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
  • Provide technical training and support to end users as required.
  • Maintain accurate records of support requests and resolutions using ticketing systems.
  • Identify opportunities for process standardization and improvement.
  • Stay updated on cybersecurity best practices and ensure compliance in all support activities.
  • Work independently and manage multiple tasks effectively under pressure.

Mandatory Skills:

  • Advanced troubleshooting skills for Windows-based end-user computing.
  • Experience with ticketing systems (e.g., ServiceNow).
  • Proficiency in Cloud Infrastructure.
  • Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
  • Effective Communication and customer service skills.
  • Ability to work collaboratively in a team environment.
  • Analytical Thinking and problem-solving abilities.
  • Proactive system monitoring and issue detection skills.

Preferred Skills:

  • Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
  • Experience in developing and implementing Knowledge Based Engineering(KBE).
  • Understanding of Infrastructure Design and hardware/software systems.
  • Familiarity with remote troubleshooting techniques.
  • Experience with process standardization initiatives.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field is preferred.
  • 2-5 years of experience in desktop support and network engineering in an enterprise environment.
  • Strong understanding of cybersecurity best practices.
  • Ability to handle multiple tasks simultaneously and work independently.

Apply