ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Puerto Rico (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Puerto Rico

Remote Helpdesk information

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Puerto Rico? The most popular types of Helpdesk jobs in Puerto Rico are:
What are popular job titles related to Remote Helpdesk jobs in Puerto Rico? For Remote Helpdesk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Puerto Rico look for? The top searched job categories for Remote Helpdesk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Helpdesk jobs? Cities in Puerto Rico with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Puerto Rico as of May 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 92% Physical, and 8% Hybrid job distribution.
Principal Specialist, Global Trade (Remote)

Principal Specialist, Global Trade (Remote)

Raytheon Technologies

Santa Isabel, PR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Date Posted:
2026-05-18
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Principal Specialist, Global Trade (Remote)
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
Locations: Must reside in the island of Puerto Rico.
What You Will Do:
  • Assist with the development of export authorization strategies for international marketing, sales, support, offshore procurement, and manufacturing of defense and dual use articles.
  • Prepare and submit quality export/import license applications, agreements, eligible exemptions/exceptions and other requests for USG approval.
  • Provide export/import authorization status updates to leadership and capture/program teams
  • Participate in strategic business engagement at the program level to ensure business execution, growth and compliance.
  • Provide consistent interpretation of International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) to the Power and Controls business.
  • Facilitate approvals for the physical export/import of hardware and other transactional activities involving controlled goods, information and services.
  • Work with peers and stakeholders to determine and certify appropriate legal authority for exports of dual-use commodities and technology, defense articles; hardware, technical data and defense services, including determination of the appropriate export authorization, exemption, or exception.
  • Assist in implementation of company procedures and instructions to support compliance with U.S. Government export/import regulations and company policy.
  • Participate in compliance assessments and investigations.
  • Develop and deliver training for employees engaged in international business activities. Review and approve technical and non-technical information, as needed prior to release to non-U.S. Persons.

What You Will Learn:
  • Understanding the complexities of U.S. trade laws and how to navigate them from a company policy perspective.
  • Evaluating risks related to international trade.
  • Developing export/import strategies to mitigate risks.
  • Best practices for export documentation and international trade procedures.
  • Cross-functional collaboration in a large Global Trade organization.

Qualifications You Must Have:
  • Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
  • Experience researching and/or applying ITAR and EAR regulations
  • Experience applying for, managing, and transacting against ITAR and EAR export authorizations
  • Experience with DECCS, SNAP-R, SAP-GT, OCR EASE or similar Global Trade tools and/or systems

Qualifications We Prefer:
  • Ability to maintain responsive and collaborative online presence throughout daily Team interactions and shared workflows
  • Flexible, cooperative and collaborative to adapt to changing U.S. Government and customer requirements
  • Problem solver to present recommendations to solve business challenges and address situations before issues arise
  • Self-motivated and results oriented to make and drive decisions and work under time sensitive circumstances managing priorities of multiple tasks
  • Attention to detail and follow through on assignments to achieve desired result

What We Offer
Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds
  • Participation in the Employee Scholar Program (ESP)
  • Life insurance and disability coverage
  • Employee Assistance Plan, including up to 8 free counseling sessions.
  • And more!

Learn More & Apply Now!
Collins Aerospace, an RTX business, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Join our growing engineering team in Puerto Rico, where you will provide critical support to all Collins SBUs, working on exciting programs and projects ranging from the development of the next generation of advanced concept ejection seats to the latest technologies for the U.S. warfighter.
WE ARE REDEFINING AEROSPACE.
* Please consider the following role type definition as you apply for this role.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

Apply