2

Remote Helpdesk Jobs in Puerto Rico (NOW HIRING)

Showing results 41-60

Remote Helpdesk information

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the most commonly searched types of Helpdesk jobs in Puerto Rico?

The most popular types of Helpdesk jobs in Puerto Rico are:

What job categories do people searching Remote Helpdesk jobs in Puerto Rico look for?

The top searched job categories for Remote Helpdesk jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Helpdesk jobs?

Cities in Puerto Rico with the most Remote Helpdesk job openings:

Infographic showing various Remote Helpdesk job openings in Puerto Rico as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Senior Transmission Line Engineer - Remote (Puerto Rico)

ICF

San Juan, PR • On-site, Remote

$102K - $140K/yr

Full-time

Retirement

Posted 24 days ago


Job description

Title: Senior Transmission Line Engineer

Location: Remote Puerto Rico

Ready to make a difference?

We are seeking a Senior Transmission Line Engineer to support and advance our growing transmission engineering practice. In this role, you will provide seniorlevel technical expertise, lead complex design and analysis work, mentor junior engineers, and ensure highquality deliverables across a wide range of transmission line engineering projects for utility clients.

Our team is passionate about reengineering the way electric utilities solve their toughest challenges. We combine innovation, technical rigor, and a clientfirst mindset to deliver exceptional engineering solutions-from detailed design to advanced modeling and analysis.

Why you will love working here:

  • Quality of life: Fully remote, flexible schedule, work-life balance

  • Investment in you: Access to professional development resources, Retirement Plan, Well-Being Program, & Family Support

  • And many, many more (Ask your recruiter for more details!)

The Ideal Candidate

  • Highly motivated engineering leader who takes pride in delivering exceptional services and ensuring projects are completed accurately and on schedule

  • Proactive team leader who understands how to motivate, direct, and manage the work of others

  • Strong communicator who effectively defines and prioritizes group objectives, trains and mentors individually and collectively, and contributes to a positive team dynamic

  • Demonstrates initiative, self-sufficiency, and the ability to work productively from a home office without direct supervision

  • Committed to continuous learning and process improvement, consistently seeking opportunities to enhance quality and efficiency

  • Embraces new responsibilities and eagerly acquires new skill sets as needed to support evolving project and industry demands.

What you will be doing:

  • Lead and oversee complex transmission line designs from conceptual engineering through final design, including EFM, conductor sizing, induction, impedance, losses, and voltage drop analysis.

  • Provide seniorlevel technical expertise and direction to design staff, ensuring technical accuracy, best practices, and industryleading design solutions.

  • Perform key engineering studies such as conductor economic evaluations, lightning performance, grounding calculations, and electrical clearance determinations per NESC and applicable standards.

  • Interpret and apply regulatory requirements including NERC, FERC, and regional standards, and ensure compliance across project deliverables.

  • Prepare and review technical documentation such as specifications, data sheets, RFQs, bid evaluations, vendor drawings, and purchase recommendations.

  • Collaborate with project managers on scopes, schedules, budgets, staffing plans, construction support, and change order management.

  • Perform and review QA/QC for engineering deliverables, production drawings, CAD outputs, and construction administration activities, resolving designrelated field issues.

  • Conduct and lead field inspections, measurements, calculations, and installation reviews for both public and private clients.

  • Develop and present technical reports, support marketing and business development efforts, and build strong relationships with clients and contractors.

  • Provide mentorship, leadership, and guidance to less experienced engineers, ensuring effective crossdiscipline communication and adherence to company safety, quality, and performance standards.

What you need to have (minimum qualifications):

  • B.S. in Electrical, Civil, Mechanical, or Power Engineering (or related field)

  • 5+ years of transmission line engineering experience (design, analysis, modeling, or similar)

  • 5+ years of experience working with an electric utility, EPC, or engineering consulting firm

  • 5+ years of experience working in PLSCADD

What we would like you to have (preferred qualifications):

  • 8+ years of transmission line engineering experience (design, analysis, modeling, or similar)

  • 8+ years of experience working with an electric utility, EPC, or engineering consulting firm

  • 8+ years of experience working in PLSCADD

  • People management and mentorship experience

  • Experience directing and reviewing the work of others for quality assurance and delivering constructive feedback

  • Knowledge of the practical application of industry standards such as: NESC, IEEE, ANSI, FERC881, and FAC008 standards

  • Ability to plan and manage assignments and clearly communicate barriers to complete tasks on budget/schedule

  • Initiative to embrace continuous learning toward becoming an expert on the programs and services you represent

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability > ICF Power Delivery Services

#GEA25

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,222.00 - $183,531.00Puerto Rico Remote Office (PR99)