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Helpdesk Manager Jobs in Puerto Rico (NOW HIRING)

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

Escalates issues to more experienced staff or management if needed. * Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as ...

SoftwareOne

Bilingual Help Desk Analyst

PR · On-site +1

$16.75 - $23/hr

... Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing ... Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of ...

K2 Staffing, LLC

PR · On-site

$17 - $19/hr

... Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ... Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

Consertus, Inc.

Associate in Grants

San Juan, PR · On-site

We are looking for a detail-oriented Associate in Grants to join our team and help manage the full lifecycle of grant programs from planning and preparation through post-award administration. This ...

Acumenian

Associate in Grants

San Juan, PR · On-site

We are looking for a detail-oriented Associate in Grants to join our team and help manage the full lifecycle of grant programs from planning and preparation through post-award administration. This ...

Acumenian

PR · On-site

... and help manage the full lifecycle of grant programs from planning and preparation through post-award administration. This role requires strong organizational skills, knowledge of compliance ...

Acumenian

Associate in Grants

San Juan, PR · On-site

We are looking for a detail-oriented Associate in Grants to join our team and help manage the full lifecycle of grant programs from planning and preparation through post-award administration. This ...

General Investment LLC

PR · On-site

$19 - $25.75/hr

Provide expert customer support for PCI compliance and data security, managing service requests ... Portal, helping them understand and comply with security standards concerning payment card ...

Rio Mar Hospitality Management

PR · On-site

Job Summary The Casino Manager is responsible for supervising all floor personnel, maintaining ... College course work in related field helpful. * Knowledge of overall Casino operations, games, slot ...

WPP Media

Trading Manager

San Juan, PR · On-site

Help address major issues with media owners. * Prioritizing the workload of self and team * Help ... Manage Clients Budget/ Tracking and Forecast * Execute all client briefs and requests in a timely ...

Pwc

Oracle CPQ - Senior Manager

San Juan, PR · On-site

$124K - $280K/yr

We help our clients implement and effectively use Oracle offerings to solve their business problems ... As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex ...

Wahlburgers

PR · On-site

Demonstrates a helpful, positive attitude to guests and team members. * Completes all assigned tasks and duties assigned by managers/supervisors. * Assists fellow team members as needed to ensure our ...

AJC International

PR · On-site

Help manage customer inquiries and ensure timely follow-up * Assist in creating and maintaining shipment files(bookings, container specifications, sail dates, pre-billing etc.) * Coordinate booking ...

AJC International

PR · On-site

Help manage customer inquiries and ensure timely follow-up * Assist in creating and maintaining shipment files(bookings, container specifications, sail dates, pre-billing etc.) * Coordinate booking ...

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Helpdesk Manager information

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Puerto Rico? The most popular types of Helpdesk jobs in Puerto Rico are:
Helpdesk Manager jobs near you
Helpdesk Support Specialist

Helpdesk Support Specialist

TransPerfect

San Juan, PR • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

TransPerfect rating

7.1

Company rating: 7.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

211th of 424 rated business services

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Who We Are:
TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan. office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.
What You Will Be Doing:
  • Providing exceptional IT Services to TransPerfect employees
  • Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)
  • Responding to support requests on a daily basis
  • Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
  • Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
  • Build and deploy new desktops and laptops
  • May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
  • Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

Who We Are Looking For:
As an AM you are a:
  • Creative thinker - You are curious and unafraid to ask questions
  • Hard worker - You are industrious and diligent in everything you do
  • Innovator - You are willing to initiate changes and introduce new ideas

Your experience includes:
  • Minimum Bachelor's degree
  • Five years of progressively responsible experience performing Helpdesk tasks and functions.
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)
  • Knowledge of Mac OS X
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.
  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
  • Knowledge of Virus and Spyware removal techniques
  • Working knowledge of a past Helpdesk/Support Ticketing system
  • Experience with Microsoft Active Directory
  • Ability to image and deploy Windows desktops and laptops
  • Ability to quickly diagnose and fix problems
  • Ability to open a computer and replace defective components
  • Ability to operate in a dynamic, fast-paced environment
  • Ability to work in a team-oriented, collaborative environment
  • Exceptional written, oral, and interpersonal communication skills
  • Exceptional customer service orientation
  • Must be detail-oriented

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential Functions:
While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.
Where Your Career is Going:
At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect:
For more than 30 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

What TransPerfect employees say

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

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