Full-Time Assistant Manager
Caguas, PR · On-site
We're on the search for a Full-Time Assistant Manager that will help lead our civic minded, pop culture driven brand. You'll support the Store Manager in achieving store objectives with regards to ...
Full-Time Assistant Manager
Caguas, PR · On-site
We're on the search for a Full-Time Assistant Manager that will help lead our civic minded, pop culture driven brand. You'll support the Store Manager in achieving store objectives with regards to ...
Retail Kiosk Manager
San Juan, PR · On-site
$33K/yr
PTO
As a Liberty Mobile PR Retail Sales Manager, you will help provide the best customer experience and technology solutions from a variety of products and services offered by Liberty. Liberty Mobile PR ...
Retail Kiosk Manager
San Juan, PR · On-site
$33K/yr
PTO
As a Liberty Mobile PR Retail Sales Manager, you will help provide the best customer experience and technology solutions from a variety of products and services offered by Liberty. Liberty Mobile PR ...
Asset & Wealth Management - Tax Senior Manager
San Juan, PR · On-site
$124K - $335K/yr
Medical
Dental
Vision
Retirement
PTO
... Manager & Summary A career in our Financial Services Tax practice, within Corporate Tax services ... You'll also help organisations understand the pricing implications of goods and services between ...
Asset & Wealth Management - Tax Senior Manager
San Juan, PR · On-site
$124K - $335K/yr
Medical
Dental
Vision
Retirement
PTO
... Manager & Summary A career in our Financial Services Tax practice, within Corporate Tax services ... You'll also help organisations understand the pricing implications of goods and services between ...
Full-Time Assistant Manager
Caguas, PR · On-site
We're on the search for a Full-Time Assistant Manager that will help lead our civic minded, pop culture driven brand. You'll support the Store Manager in achieving store objectives with regards to ...
Full-Time Assistant Manager
Caguas, PR · On-site
We're on the search for a Full-Time Assistant Manager that will help lead our civic minded, pop culture driven brand. You'll support the Store Manager in achieving store objectives with regards to ...
Project Manager
San Juan, PR · On-site
$50K/yr
Medical
Dental
Vision
Retirement
PTO
If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk ... About the Role Rain is hiring a Project Manager to bring clarity, structure, and operational ...
Project Manager
San Juan, PR · On-site
$50K/yr
Medical
Dental
Vision
Retirement
PTO
If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk ... About the Role Rain is hiring a Project Manager to bring clarity, structure, and operational ...
PR · On-site
$16.50 - $19.90/hr
... helping customers as they enter the store, and helping multiple customers during peak periods ... Manages subordinate supervisors and non-management employees, including Sales Associates, Hub ...
PR · On-site
$16.50 - $19.90/hr
... helping customers as they enter the store, and helping multiple customers during peak periods ... Manages subordinate supervisors and non-management employees, including Sales Associates, Hub ...
PR · On-site
$15 - $19.50/hr
... helping customers as they enter the store, and helping multiple customers during peak periods ... Manages subordinate supervisors and non-management employees, including Sales Associates, Hub ...
PR · On-site
$15 - $19.50/hr
... helping customers as they enter the store, and helping multiple customers during peak periods ... Manages subordinate supervisors and non-management employees, including Sales Associates, Hub ...
Operations Manager
Guaynabo, PR · On-site
Help to assess and maximize project performance * Maintain knowledge of CDBG-DR policies ... Excellent time management skills with a proven ability to meet deadlines * Ability to work ...
Operations Manager
Guaynabo, PR · On-site
Help to assess and maximize project performance * Maintain knowledge of CDBG-DR policies ... Excellent time management skills with a proven ability to meet deadlines * Ability to work ...
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
Mentors other Project/Program Managers to help further develop their skills and advance 17. Mentors team members to help them improve their communication, become stronger technically, and become ...
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
Mentors other Project/Program Managers to help further develop their skills and advance 17. Mentors team members to help them improve their communication, become stronger technically, and become ...
Mentors other Project/Program Managers to help further develop their skills and advance 17. Mentors team members to help them improve their communication, become stronger technically, and become ...
Mentors other Project/Program Managers to help further develop their skills and advance 17. Mentors team members to help them improve their communication, become stronger technically, and become ...
PR · On-site
$16.50 - $19.80/hr
... helping customers as they enter the store, and helping multiple customers during peak periods ... Manages subordinate supervisors and non-management employees, including Sales Associates, Hub ...
PR · On-site
$16.50 - $19.80/hr
... helping customers as they enter the store, and helping multiple customers during peak periods ... Manages subordinate supervisors and non-management employees, including Sales Associates, Hub ...
Restaurant Manager
Val Caron, ON · On-site
Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and controlling labour costs and food costs * Working as a team with co-workers to achieve service times
Restaurant Manager
Val Caron, ON · On-site
Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and controlling labour costs and food costs * Working as a team with co-workers to achieve service times
Program Manager
Guaynabo, PR · On-site
Your leadership will help ensure projects are delivered efficiently, remain compliant with federal ... The Program Manager is responsible for the overall management, coordination, and performance of ...
Program Manager
Guaynabo, PR · On-site
Your leadership will help ensure projects are delivered efficiently, remain compliant with federal ... The Program Manager is responsible for the overall management, coordination, and performance of ...
Program Manager
Guaynabo, PR · On-site
Your leadership will help ensure projects are delivered efficiently, remain compliant with federal ... The Program Manager is responsible for the overall management, coordination, and performance of ...
Program Manager
Guaynabo, PR · On-site
Your leadership will help ensure projects are delivered efficiently, remain compliant with federal ... The Program Manager is responsible for the overall management, coordination, and performance of ...
Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and controlling labour costs and food costs * Working as a team with co-workers to achieve service times
Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and controlling labour costs and food costs * Working as a team with co-workers to achieve service times
Store Manager
Culebra, PR · On-site
$72K - $91K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Can you bring innovative ideas to help drive results as you take on the challenge of running all ... As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ...
Store Manager
Culebra, PR · On-site
$72K - $91K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Can you bring innovative ideas to help drive results as you take on the challenge of running all ... As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ...
Store Manager
$68K - $90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Can you bring innovative ideas to help drive results as you take on the challenge of running all ... As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ...
Store Manager
$68K - $90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Can you bring innovative ideas to help drive results as you take on the challenge of running all ... As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ...
PR · On-site
$19/hr
Medical
Dental
PTO
... helping individuals successfully navigate the complexities of the Social Security Disability ... This role is responsible for managing disability claims from intake through resolution, ensuring ...
Quick apply
PR · On-site
$19/hr
Medical
Dental
PTO
... helping individuals successfully navigate the complexities of the Social Security Disability ... This role is responsible for managing disability claims from intake through resolution, ensuring ...
PR · On-site
$95K - $115K/yr
Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild. We value initiative, respect diversity ...
Facilities Manager.
Ponce, PR · On-site
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Facilities Manager is responsible for leading the ...
Facilities Manager.
Ponce, PR · On-site
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Facilities Manager is responsible for leading the ...
Helpdesk Manager information
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in Puerto Rico?
The most popular types of Helpdesk jobs in Puerto Rico are:
Job description
At BoxLunch, we're committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in.
We're on the search for a Full-Time Assistant Manager that will help lead our civic minded, pop culture driven brand. You'll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You're Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.
WHAT YOU'LL DO
WHAT YOU'LL NEED
We're on the search for a Full-Time Assistant Manager that will help lead our civic minded, pop culture driven brand. You'll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You're Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.
WHAT YOU'LL DO
- Support your Store Manager in achieving the sales plan and/or comp sales goals. It's not all about the Benjamins, but then it kind of is
- Help recruit, develop, and retain a super collaborative, passionate team to run your store alongside you
- You're the store's #1 fan - you'll create buzz and customer engagement through promotion of new products, use social media platforms, and additional benefits such as BOPIS and curbside pickup
- Provide leadership around running an operationally sound business; you'll bring the right balance of ops, delegation/autonomy, and customer-first selling practices
- Keep watch (like the Night's Watch) on shrink/loss prevention, payroll hours, and associate schedules
- Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
- Run sales reports and use data to help guide your strategy to hit sales targets
- You'll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time. In short, you'll deliver the goods!
- Every Frodo needs a Fellowship! In partnership with your Store Manager, you'll develop your team of loyal associates that are high-performing and customer-focused
WHAT YOU'LL NEED
- At least 1-2 years of retail store management experience. If you're passionate about philanthropy & all things pop culture, you're in the right place!
- You've led teams to success and want to experience more of it. You'll have skills to pay the bills: communication, recruiting, operations (payroll, reporting, scheduling, merchandising), and be a developer of your peeps
- You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
- You'll have to be at least 18 years of age to join the fandom force
- A high school diploma or GED equivalent. If you have a degree, even better
- Roll with the punches. Retail is a fast-changing industry and you like catching curveballs thrown your way
- The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
About BoxLunch & Hot Topic
Sourced by ZipRecruiter
BoxLunch & Hot Topic is a retail company located in the City of Industry, California. Operating within the clothing and pop culture licensed merchandise industry, their product portfolio includes apparel, accessories, collectibles, home goods, and gift items. BoxLunch and Hot Topic are known for their focus on pop culture and music-oriented fashion and lifestyle products, targeting a customer base that primarily includes teens and young adults. Hot Topic was founded in 1988, with the creation of BoxLunch following later in 2015. Their core value is to connect with their customers on a shared love of pop culture while giving back to those in need. BoxLunch has a philanthropic partnership with Feeding America, with every $10 spent by customers translating to a donated meal. Hot Topic, on the other hand, focuses on social responsibility and environmental sustainability through various initiatives.
Industry
Apparel and accessories stores
Company size
10,000+ Employees
Headquarters location
City of Industry, CA, US