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Helpdesk Manager Jobs in Puerto Rico (NOW HIRING)

Lids

5942 - Sales Help

San Juan, PR · On-site

$10.50/hr

Participate in managing store inventory including processing shipments and resetting merchandise. * Assist with accurate product counts in a consistent and timely manner. * Support and adhere to all ...

Burlington

Store Manager

Santa Isabel, PR

$68K - $90K/yr

Can you bring innovative ideas to help drive results as you take on the challenge of running all ... As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ...

Lids

5847 - Sales Help

Barceloneta, PR · On-site

$10.50/hr

Participate in managing store inventory including processing shipments and resetting merchandise. * Assist with accurate product counts in a consistent and timely manner. * Support and adhere to all ...

Burlington

Store Manager

Ceiba, PR

$67K - $84K/yr

Can you bring innovative ideas to help drive results as you take on the challenge of running all ... As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ...

The Condado Plaza Hotel

PR · On-site

$42K/yr

Help in hiring and training of Housekeeping staff. * Supervise housekeeping staff while they are ... Manage guest request, quest comments and complains and praise or take disciplinary action when is ...

JLL

Quality Manager

Juncos, PR · On-site

... as we help shape a brighter way forward. Job Summary Quality Manager responsible for leading ... Quality Assurance, Compliance, Vendor Quality Management, and Quality Engineering activities ...

JLL

Facilities Manager

Manati, PR

... we help shape a brighter way forward. Facilities Manager - JLL What this job involves: This ... strategic Facilities Manager role is your opportunity to shape the operational excellence of ...

Marriott

Hotel Manager

San Juan, PR · On-site

$65K - $75K/yr

... help drive operational excellence, guest satisfaction, and team development. Position Summary Reporting directly to the Managing Director, the Hotel Manager serves as the second-in-command of the ...

Elior North America

PR

Floating Chef Manager Job Reference Number: 37276 Employment Type: Full-Time , Onsite Segment ... This is a coverage position requiring persons to help support the entire district. The task of the ...

Carter's, Inc.

Sales Manager (Part Time)

Canovanas, PR · On-site

As a Part Time Sales Manager, you will be the first face of the brand for growing families. You'll ... Development programs to help you grow in your current role and beyond. Whether you're looking to ...

Carter's

Sales Manager (Part Time)

Canovanas, PR

As a Part Time Sales Manager, you will be the first face of the brand for growing families. You'll ... Development programs to help you grow in your current role and beyond. Whether you're looking to ...

New

Hibbett Sports

PR · On-site

$12.63/hr

Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store ... helping multiple customers during peak periods. * Promote and sell services and merchandise ...

Marriott International

Hotel Manager

San Juan, PR · On-site

$65K - $75K/yr

... help drive operational excellence, guest satisfaction, and team development. Position Summary Reporting directly to the Managing Director, the Hotel Manager serves as the second-in-command of the ...

Pwc

SAP BRIM Consultant, Manager

San Juan, PR · On-site

$99K - $232K/yr

We help our clients implement and effectively use SAP offerings to solve their business problems ... SAP Entitlement Management; and SAP S/4 Sales and Distribution solutions. To really stand out and ...

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Helpdesk Manager information

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Puerto Rico? The most popular types of Helpdesk jobs in Puerto Rico are:
Helpdesk Manager jobs near you
5942 - Sales Help

5942 - Sales Help

Lids

San Juan, PR • On-site

$10.50/hr

Part-time

Posted 9 days ago

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

55th of 102 rated fashion retailers

Job description

Description
ABOUT OUR COMPANY
At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.
POSITION SUMMARY
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and services.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Generate Revenue
  • Achieve revenue growth through customer service.
  • Meet or exceed company goals in all individual statistics.
  • Engage in store maintenance according to current visual guidelines, including proper sales, signage, and store cleanliness.
  • Maintain a professional appearance in accordance with the dress code.

Control Expenses
  • Protect Company assets within guidelines of LIDS Retail policies.
  • Participate in managing store inventory including processing shipments and resetting merchandise.
  • Assist with accurate product counts in a consistent and timely manner.
  • Support and adhere to all LIDS Retail policies, procedures, and guidelines.
  • Other duties as assigned.

JOB REQUIRED KNOWLEDGE AND SKILLS
  • Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.

WHAT WE OFFER
  • Employee discounts and perks.
  • Career development opportunities and professional training programs.
  • A collaborative, innovative, and team-oriented work environment.
  • Early Wage Access options to provide added financial flexibility.

PHYSICAL DEMANDS AND REQUIREMENTS
  • Ability to occasionally lift up to 50 pounds.
  • Ability to occasionally climb a ladder and work with hands overhead.
  • Ability to constantly stand on shift.
  • Ability to frequently walk on shift.
  • Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
  • Ability to frequently visually observe the store and read written or digital information.
  • Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

REPORTS TO
  • Store Manager

ADDITIONAL INFORMATION
Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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