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Remote Helpdesk Support Jobs in Phoenix, AZ (NOW HIRING)

Accounting Fly

Remote Senior Accountant

Phoenix, AZ · Remote

$30 - $40/hr

... support small to mid-sized businesses with full-cycle accounting and financial advisory ... This high-impact role is crucial for helping business owners understand their financials, improve ...

Open Mind Health

Client Liaison (Remote)

Phoenix, AZ · Remote

$17 - $20/hr

Remote | Reports to Chief Clinical Officer $17$20/hour About Open Mind Health Open Mind Health is a ... helping ensure clients feel supported, informed, and connected to services. * This is a highly ...

TEKsystems

Remote IP Network Engineer I

Phoenix, AZ · Remote

$35 - $42/hr

... an IP Network Engineer I to help support, implement, and maintain large-scale network ... remote position. Application Deadline This position is anticipated to close on Aug 31, 2026. About ...

ForgeFit

Remote Customer Service Specialist

Mesa, AZ · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Mesa, AZ · Remote

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Scottsdale, AZ · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Remote Helpdesk Support information

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How much do remote helpdesk support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote helpdesk support in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Phoenix, AZ?

For Remote Helpdesk Support jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Phoenix, AZ look for?

The top searched job categories for Remote Helpdesk Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Helpdesk Support jobs?

Cities near Phoenix, AZ with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,812 per year, or $23 per hour.

Clinical Support Specialist- West

Phoenix, AZ • Remote

Bicycle Health
201 - 500 employees
Learn more about Bicycle Healthexternal

$20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

JOB OVERVIEW:

The Clinical Support Specialist- West is responsible for performing essential support functions to help the healthcare team operate smoothly and efficiently. Primary duties include communicating with patients through phone and chat to provide timely assistance, scheduling appointments, locating pharmacies to fill prescriptions, handling technology support issues, managing patient records, and facilitating communication between patients and providers. This role is a key collaborator with our medical and behavioral health clinicians.

Target Pay: $20.75/hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Schedule: Saturday -Wednesday 10:45 AM-7:15 PM MST

Training Schedule (5 weeks): Monday- Friday 10:00 AM- 6:30 PM EST

Benefits: 

  • 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
  • Paid parental leave
  • 100% Employer Paid Medical, Dental, and Vision Insurance
  • Employer Paid STD & LTD
  • 401k
  • $50 monthly Remote Work Stipend

RESPONSIBILITIES:

  • Serve as key point-of-contact for patients through their treatment and recovery process.
  • Deliver world-class patient experience via phone, chat, and email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise.
  • Make and receive inbound and outbound calls continuously throughout the work shift.
  • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided.
  • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app.
  • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
  • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support.
  • Regular and predictable attendance is required.
  • All other duties as assigned.

QUALIFICATIONS:

  • High school diploma or GED, or 2 years of relevant work experience
  • Meet at least one of these requirements:
    • 2+ years of experience delivering best-in-class customer service in a high-volume environment in which the majority of your day is spent helping customers (including but not limited to: hospitality, customer care in a consumer-facing company, retail)
      OR
    • 2+ years of experience delivering best-in-class customer service in a care coordination, patient advocacy, or equivalent patient-facing role in a healthcare setting
      OR
    • 1+ years of experience delivering best-in-class customer service in an equivalent role (including but not limited to: patient experience, patient support, clinical support) in a telehealth setting
  • Customer-first mentality, with high level of empathy and ability to think creatively to address roadblocks in real time.
  • Strong written and verbal communication skills in written and audio assessments.
  • Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites).
  • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr Associate -   

Recruitment Scam Notice

We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

  • All official communication from our recruiting team will come from an @bicyclehealth.com email address.

  • We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.

  • We will never request your Social Security number or banking information before an offer of employment is made.

  • We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com.

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law. 

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