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Remote Helpdesk Support Jobs in Pennsylvania (NOW HIRING)

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... help all members of the community thrive. We value belonging as a core strength and an essential ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... help all members of the community thrive. We value belonging as a core strength and an essential ...

Amerihealth Caritas

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet ... At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build ...

The Pennsylvania State University

$41K - $48K/yr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... help all members of the community thrive. We value belonging as a core strength and an essential ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... The Pennsylvania State University is seeking to hire part-time help. The ideal candidate would work ...

The Pennsylvania State University

$17/hr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... help all members of the community thrive. We value belonging as a core strength and an essential ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... help all members of the community thrive. We value belonging as a core strength and an essential ...

The Pennsylvania State University

$41K - $48K/yr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... help all members of the community thrive. We value belonging as a core strength and an essential ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Pennsylvania

Remote Helpdesk Support information

See Pennsylvania salary details

$12

$23

$33

How much do remote helpdesk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote helpdesk support in Pennsylvania is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Pennsylvania?

For Remote Helpdesk Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Pennsylvania look for?

The top searched job categories for Remote Helpdesk Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Helpdesk Support jobs?

Cities in Pennsylvania with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,269 per year, or $23.2 per hour.

Research Support

The Pennsylvania State University

On-site, Remote

Part-time

Re-posted 3 days ago

Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

We are looking to hire a research support personnel! The successful candidate(s) will work with Dr. James DiPerna on federally-funded education research p perform a variety of specialized tasks associated with designing and conducting ongoing education research projects/experimentalist focused on measuring and promoting students' positive social and learning-related behavior. Specifically, they will assist with data management, analysis, interpretation, and dissemination activities.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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About Pennsylvania State University

Sourced by ZipRecruiter

Pennsylvania State University, often referred to as Penn State, is a major, public, research-intensive university located in University Park, PA, US. This esteemed institution serves as an important player within the education industry, offering a plethora of academic programs across various disciplines. The university was founded in 1855 with the mission to provide quality education, advanced research, and service to society. Penn State holds firmly to values of integrity, respect, and excellence, fostering a diverse and inclusive community. The university is renowned for its research productivity and its high-ranking programs in areas like engineering, business, and education. One notable achievement of the institution is its designation as a "R1: Doctoral Universities – Very high research activity," demonstrating its commitment to scholarship and discovery.

Industry

Education

Company size

11 - 50 Employees

Headquarters location

University Park, PA, US

Year founded

1855

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