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Remote Help Desk Jobs in Wheaton, IL (NOW HIRING)

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Remote Help Desk information

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How much do remote help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote help desk in Wheaton, IL is $22.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.10 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Wheaton, IL?

The most popular types of Help Desk jobs in Wheaton, IL are:

What are popular job titles related to Remote Help Desk jobs in Wheaton, IL?

For Remote Help Desk jobs in Wheaton, IL, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Wheaton, IL look for?

The top searched job categories for Remote Help Desk jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Remote Help Desk jobs?

Cities near Wheaton, IL with the most Remote Help Desk job openings:

Remote Help Desk jobs near you

Logistics Sales Rep (Chicago Based) Freight Forwarding $50K-$80K+ Base + Commission

Falcon Maritime and Aviation

Chicago, IL • On-site, Remote

$50K - $80K/yr

Full-time

Re-posted 11 days ago

Job description


Field-Based Sales Representative - Chicago Area
***MUST HAVE LOGISTICS EXPERIENCE***
***MUST LIVE IN CHICAGO AREA***

Uncapped Commissions | High-Growth Logistics Firm | Remote Flexibility

Are you a relentless closer? Do you live for the thrill of landing new clients and watching your pipeline turn into pure revenue? Compassis looking for a field-based Sales Representative in the Chicago area to help drive our next wave of explosive growth.

We're not looking for account babysitters. We want hunters-those who know how to identify opportunity, kick down doors, and win. We want a logistics sales pro - even better if you come with a deep book of business. If you've got hustle, grit, and a passion for winning-we want to talk.

What You'll Do:
  • Own the hunt. Prospect, pitch, and close new business across air, ocean, and domestic freight services.
  • Build a high-performance pipeline. Work every angle across industries to identify and secure new revenue.
  • Be the face of Compass. Represent the brand at client meetings, trade shows, and industry events.
  • Collaborate to dominate. Work cross-functionally with operations and account teams to ensure clients are onboarded and supported with excellence.
  • Crush your goals. Hit-and exceed-monthly and quarterly sales targets. Then aim higher.
What You Bring:
  • A hunter mindset with a proven drive to win
  • Excellent communication and relationship-building skills
  • Self-motivated and comfortable working independently in the field
  • Sales experience (preferred); logistics/freight experience a huge plus
  • A book of business or existing client relationships? That's a serious edge
What We Offer:
  • Aggressive, uncapped commissions - Your hustle = your paycheck
  • Freedom to own your territory with remote flexibility
  • A supportive, high-performance team that celebrates wins and helps you grow
  • The chance to build something big with a company that's scaling fast


Ready to chase deals and close hard?

This isn't a desk job-it's a field-driven sales role for closers only.
Apply now and let's go win.
***IF YOU DO NOT CURRENTLY LIVE IN THE CHICAGO AREA YOUR RESUME WILL NOT BE CONSIDERED***

Employment Type: FULL_TIME

Apply